Job Information
Amazon Program Manager, Amazon Devices Beta in Zapopan, Mexico
Description
The Amazon Devices Beta (ADB) Team is your hall pass to play at work!! We are responsible for the “real world validation” for Kindle eReaders, Fire Tablets, FireTV products, and Emerging products…think, Amazon Smart Oven and Amazon Basics Microwave. How do we do this? By playing with these products every day! We work with product and engineering teams to prepare new product launches, system software and app updates, and marketplace expansions. Our goal is to gather feedback and expose issues and bugs prior to the product launching, so we delight our customers with products beyond their expectations.
Key job responsibilities
The ADB Team is seeking a strong Program Manager to help us build and execute programs to validate the customer experience during the product development cycle. You will work with end users and a wide variety of internal teams to develop the strategy and execute the program to confirm from a customer perspective we are ready to launch. You will be a “hands on” contributor to support and troubleshoot issues, resolve problems, and keep the feedback flowing. Along the way, you’ll identify opportunities for improvements and put processes and tools in place to help us scale. You will track, communicate status, and independently drive issues to resolution. Cross-team coordination, program management, and an ability to learn and understand new technologies are essential.
A day in the life
Our programs are global and composed of Amazon employees across the company. We put pre-released devices and/or software in the hands of beta testers who represent our target customer profile ("people all about smart home automation", "people who love to read", or "people who are native speakers of French"). Working with our product team counterparts, we ask testers for “no holds barred” feedback to tell us what works and what needs to be fixed. Our bar is always being raised and we strive to achieve an Amazon 4-Star or better product every time!
About the team
The Amazon Devices Beta Team is responsible pre-launch customer feedback for our products. The team is composed of program managers who love technology and devices. Together with product owners, we plan and execute beta programs focused on gathering early customer feedback to help Amazon ship devices and software that delight customers. Our objective is to leverage the voice of the customer to validate and improve the experience and make an informed decision regarding launch readiness.
We are open to hiring candidates to work out of one of the following locations:
Zapopan, MEX
Basic Qualifications
Bachelor's degree
3+ years of program or project management experience
Experience working cross functionally with tech and non-tech teams
Experience in defining and implementing process improvement initiatives using data and metrics
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Preferred Qualifications
5+ years of program or project management experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Familiarity using and troubleshooting devices and gadgets.
Proven ability to communicate with technical and non-technical stakeholders at all levels of responsibility. Be able to handle sensitive information and keep it confidential.
Excellent business judgment, strong written and oral communication skills, and a practical, common sense approach to getting things done.