Job Information
Robert Half Customer Service Representative in Youngstown, Ohio
Description We are in search of a Customer Service Representative to join our team in the Manufacturing industry, located in Youngstown, Ohio. This role offers a long-term contract employment opportunity, where you will be a key point of contact for our customers, answering inquiries and providing consistent service. Your responsibilities will encompass a broad range of tasks, from processing customer applications to maintaining accurate customer records and resolving any issues that arise.
Responsibilities:
• Provide responsive, compassionate customer service, addressing inquiries from healthcare professionals regarding prescription drug benefits.
• Ensure accurate and efficient processing of customer credit applications.
• Maintain precise customer credit records, ensuring all data is up-to-date and accurate.
• Resolve customer inquiries in a timely manner, providing clear and concise information.
• Monitor customer accounts regularly, taking appropriate action when necessary.
• Work independently, while understanding the need to communicate and coordinate work efforts with other employees, teams, and departments.
• Handle high volume of calls, maintaining a high level of professionalism at all times.
• Assist customers in a fast-paced call center environment, providing consistent service.
• Utilize your skills in call center metrics and remote assistance to enhance customer experience.
• Execute data entry tasks as required, ensuring all information is accurate and up-to-date.
• Utilize your knowledge in pharmacy, pharmacy claim, and pharmacy benefit management to assist customers effectively. Requirements • Proven experience in a Call Center Customer Service role
• Exceptional ability to assist customers with various inquiries
• Familiarity with operating in a fast-paced Call Center environment
• Experience in handling high volume calls in an Inbound Call Center
• Ability to meet and exceed Call Center Metrics
• Proficiency in providing Remote Assistance to customers
• Strong Data Entry skills with attention to detail
• Knowledge in Pharmacy, Pharmacy Claim, and Pharmacy Benefit Management
• Experience in working in a high volume call center environment
• Must be able to handle multiple tasks simultaneously in a fast-paced environment
• Strong interpersonal and communication skills
• Must be able to work in a team
• Must have problem-solving abilities and be able to adapt quickly to changing circumstances
• Proficiency in using computer systems and software.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .