Job Information
Sysco Customer Service Representative in Youngstown, Ohio
Company:
US1987 Greco Youngstown Wholesale Grocery Co.
Zip Code:
44515
Minimum Level of Education:
High School or Equivalent
Minimum Years of Experience:
1 Year
Employment Type:
Full Time
Travel Percentage:
Compensation Range:
$14.62 - $21.97
The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.
BENEFITS INFORMATION:
For information on Sysco's Benefits, please visit https://SyscoBenefits.com
JOB SUMMARY
This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.
This position will cross-train closely with our sales team to learn our products and categories to drive penetration of existing accounts,
maintain and increase market share by satisfying existing and new customer needs and meeting management/department objectives.
RESPONSIBILITIES
Answer all incoming concerns/needs from all customers
Key pick-up request, Handle transportation/routing on delivery questions
Process will-call orders
Provide customers with invoice copies.
Process credits
Maintaining Call list
Monitor orders before the cut-off
Communicate regularly with the AE (account executives) and customers.
Manage the same-day deliveries for OPCO (operating company)
Cross-train and foster solid working relationships within department and with other departments.
Perform other duties as directed by Supervisor.
QUALIFICATIONS
Education
- High school diploma or equivalent.
Experience
1 year prior outside foodservice sales coordination or customer support experience
Preferred: Previous call center experience
Professional Skills
Strong telephone communication skills
Able to work in a fast pace environment
Ability to sit and work at a PC for extended periods
Proficient in MS Office
OVERVIEW:
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.
We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.
AFFIRMATIVE ACTION STATEMENT:
Applicants must be currently authorized to work in the United States.
We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.