Campus Pride Jobs

Dealership:L0747 Chrysler Dodge Jeep Ram of Utica

Yorkville Chrysler Jeep Dodge Ram

Are you a customer service professional who has the drive to excel?

An opportunity in automotive retail might be perfect for you!

The Customer Relations Representative is responsible for ensuring the highest level of customer satisfaction at our stores by assisting management with customer focused programs. This individual works closely with the management team to ensure they are aware of their satisfaction scores and what they can do to improve them. The Customer Relations Representative also makes certain that customer service- related manufacturer requirements are met.

Responsibilities

• Follow up with sales and service customers to ensure satisfaction.

• Troubleshoot customer concerns and escalate if necessary.

• Manage sales and service CSI scores.

• Manage survey response rates and metrics.

• Be able to explain, score, and calculate survey data.

• Maintain a working knowledge of CRM for customer follow up.

• Document and review current responses.

• Keep manager informed of all activities and results.

• Other duties as assigned.

Skills and Qualifications

• Strong attention to detail

• Sense of urgency

• Excellent communication

• Retail experience preferred

• Automotive experience a plus

• Basic computer skills

The expected pay range for this position is ($15.00 to $18.00) (Hourly/Salary).Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. This position is also eligible for a variety of benefits, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO).Information about LITHIA’s comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/

We offer best in class industry benefits:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

  High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!