Job Information
WellSpan Health Patient Financial Services Representative Lead in York, Pennsylvania
Patient Financial Services Representative Lead
Location: WellSpan Health, York, PA
Schedule: Full Time
General Summary
Assists in oversight of the daily operations and work activities of the Billing or Customer Service team. Acts in a supervisory role in the absence of the assigned supervisor.
Duties and Responsibilities
Essential Functions:
Oversees the work of other personnel by training, allocating and monitoring work. Performs work of a similar nature.
Assists with annual performance evaluations and with the interview process. May perform audits on other staff members' work.
Reviews, reconciles and/or corrects a variety of reports.
May interact with collection agencies and a variety of governmental agencies.
Reviews accounts and maintains contact with third parties to ensure timely payments. May assist staff with follow up and/or resolution of accounts.
Acts as a resource for business office staff, Access ED Staff and PAS IT staff.
Trains new hires as well as conducting training for existing employees as needed.
Common Expectations:
Establishes and maintains communication with ancillary departments/entities to facilitate problem solving and continuous process improvement.
Assists in developing, establishing and maintaining policies, procedures and standards.
Maintains appropriate records, reports, and files as required.
Maintains departmental records and reports and collects statistical data for administrative and regulatory purposes.
Participates in educational programs and inservice meetings.
Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
Qualifications
Minimum Education:
- High School Diploma or GED Required
Work Experience:
- 3 years Relevant experience. Required
Licenses:
Certified Patient Accounts Technician Upon Hire Required or
Certified Compliance Technician - AAHAM Upon Hire Required or
Certified Healthcare Access Associate Upon Hire Required or
Certified Revenue Cycle Executive Upon Hire Required or
Certified Revenue Cycle Professional Upon Hire Required or
Certified Revenue Cycle Specialist Upon Hire Required or
Certified Revenue Integrity Professional Upon Hire Required
Courses and Training:
- Cross-trained in the department; training as a PAS II or Financial Caseworker II Upon Hire Required
Knowledge, Skills, and Abilities:
Excellent customer service, communication and interpersonal skills.
Insurance knowledge.
Computer skills.
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At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email atcareers@wellspan.org. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.
WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.