Job Information
The Salvation Army Family Services Telephone Receptionist and Intake Worker in York, Pennsylvania
Overview
Position: Family Services Telephone Receptionist and Intake workerDepartment: York Citadel-Family Services
Availability of Position: Immediate
Schedule: Full time, 40 Hrs/wk, Monday-Friday
Reporting Relationship: Family Services Director
Salary and Grade : $13.00 per hour; 72 Non-exempt
The Salvation Army is hiring and offers truly excellent benefit package to eligible employees including:
Generous paid time off every year that includes: holidays, up to 3 personal days, vacation time and sick time.
Employer funded Pension Plan (company contributions begin after I year of employment)
Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles
Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
Flexible Spending Accounts
Remitted Tuition Program
Eligibility for the Federal Government's Public Student Loan Forgiveness Program
Most importantly a job with a good purpose!
Position Overview: The function of the Family Services Telephone Receptionist and Intake Worker is to receive all incoming calls from the switchboard and walk-in requests, offering guidance and direction concerning the visitors associated requests.
Responsibilities
Description of Position:
Answer all incoming calls from main switchboard, identifying the caller’s needs.
Take messages as necessary, transferring them to appropriate case worker or employee.
Keep statistics of all incoming calls
Maintain up-to-date knowledge of the social services resources within the community in order to make appropriate referrals.
Manage the operation and admittance of the security entrance in 30 E. King St.
Register all clients coming in for assistance.
Review all documentation ensuring they have what is needed for their appointment.
Schedule and interview for the Gas Cap and Dollar Energy programs
Maintain a good grasp of all services The Salvation Army in York, Pa offers, and clearly state those services.
Qualifications
Requirements:
High School diploma or equivalent
Bi-lingual in English and Spanish
Excellent communication skills
Computer literacy; willing to learn new computer skills.
As Mandated Reporter, must provide proof of having completed training on recognizing and reporting child abuse meeting the training standards of PA Act 153 of 2024 within 30 days of employment. Child Protection Clearances PA Act 153 requires that all prospective employees complete the following clearance and background checks prior to employment: PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record/Fingerprint Check. Meets the Child Protection Clearances required by PA Act 153 along with renewals every five years.
Must have an understanding of, appreciation for, and support the Mission of The Salvation Army.
Contact: Please submit your resume and cover letter as instructed below.
External candidates interested in this position please apply online at http://careers.salvationarmy.org .
Internal candidates interested in applying for this position please apply at http:// internal-usesalvationarmy.icims.com .
No Phone Calls Please.
Released by the Divisional Human Resources Department on 5/24/24.
All qualified applicants will receive consideration for employment without regard to race, color. sex, national origin, disability or protected veteran status.
The Salvation Army's Mission Statement
The Salvation Army, an international movement, is an evangelical part of the universal Christian church.
Its message is based on the Bible. Its ministry is motivated by the love of God.
Its mission is to preach the gospel of Jesus Christ and to meet human needs in HIS name without discrimination.
Requisition No.2220
Job LocationsUS-PA-York
Job ID 2024-12834
Category Administrative
Compensation Min USD $13.00/Hr.
Compensation Max USD $13.00/Hr.
Type Regular Full-Time