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Centralized Scheduling Lead - Home Health Services - Day

Location: VNA Home Health Services, York, PA

Schedule: Full Time

Sign-On Bonus Eligible

Remote/Hybrid

Regular

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General Summary

Functions in a lead role, providing liaison between applicable scheduling staff and leaders. Serves as a resource for the scheduling staff and provides assistance and guidance as needed. Also performs the functions as a scheduler as needed.

Duties and Responsibilities

Remote Work Capable

Essential Functions:

• Works collaboratively with Scheduling leadership to provide support and guidance to scheduling staff; ensure processes and standard work is followed by scheduling staff.

• Assists Scheduling leadership with data collection and reports as needed.

• Provides support to the Scheduling leadership with payroll entry and other administrative tasks as assigned.

• Answers incoming calls via centralized phone queue with exceptional customer service skills. Manages the needs of each patient appropriately.

• Schedules appropriate appointment within established parameters by determining the needs of the patient.

• Answers telephones, routes callers, takes messages, and provides routine information to callers.

• Conducts patient interview over phone to obtain accurate patient information. Understands patient insurance information and correctly enters that information into the EHR system.

• Provides guidance and support at time of initial telephone contact with patients and schedules initial visit.

• Provides referral information in the event the requested service or appointment is not available in an adequate timeframe.

Common Expectations:

• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

• Maintains professional growth and development

• Maintains and follows established policies and procedures, standard work, objectives, quality assessment, safety, environmental and infection control standards.

• Keeps up to date with technology and applies knowledge to the job.

• Operates standard office machines and equipment such as computers, calculators, and photocopiers.

Required for All Jobs:

• Performs other related duties as identified.

• WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.

• WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

• Standing - Occasionally

• Walking - Occasionally

• Sitting - Frequently

• Reaching - Rarely

• Talking - Frequently

• Hearing - Frequently

• Repetitive Motions - Occasionally

• Eye/Hand/Foot Coordination - Occasionally

Qualifications

Minimum Education:

• High School Diploma or GED Required

• Bachelors Degree Preferred

Work Experience:

• 1 year Telephone management experience. Required

• Less than 1 year Behavioral Health/Human Services experience. Preferred

• Less than 1 year Experience in insurance knowledge. Preferred

• Less than 1 year Experience in Health-related and/or behavioral health. Preferred

Licenses:

• Basic Life Support Upon Hire Required

Courses and Training:

• For Behavioral Health: Must attend the following Pennsylvania Department of Drug and Alcohol trainings and obtain necessary certification within 2 years of hire (Confidentiality Training, HIV Training, STD/Hepatitis/TB Training). within 2 years Required

• Medical Terminology Upon Hire Preferred

Knowledge, Skills, and Abilities:

• Excellent human relations and oral/written communication skills.

• Analytical abilities.

• Computer and keyboard skills.

• Community services and/or other physician support systems.

• Knowledge of EPIC.

• Knowledge of insurance.

• Ability to work independently.

• For Behavioral Health: Proficiency in Therapeutic Crisis Intervention (TCI) principles of de-escalation.

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You’re unique and you belong here.

At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email atemployment@wellspan.org. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.