Job Information
Menasha Packaging Company Associate Customer Service Representative - R5476 in York, Pennsylvania
Associate Customer Service Representative - R5476
DESCRIPTION/RESPONSIBILITIES: The following duties are normal for this position. The incumbent may perform some or all of these duties however; it is not an exclusive or all-inclusive list. Other duties may be assigned. Ensures timely order entry and proactively manages order timelines for assigned account(s) Proactively monitors open orders to advise key stakeholders of possible lead time challenges Demonstrates knowledge of Menasha's products and capabilities to align with customer's products and objectives * Receives and responds to customer complaints and processes appropriate corrective actions * Supports pricing requests * Monitors product inventory to assure availability for production and/or distribution to customer; works with management to disposition aging inventory * Prepares purchase orders for outside materials * Prepares and reviews required business reports * Supports continuous improvement initiatives
Education & Experience Requirements * High school diploma or equivalent required * Minimum of 2 years of relevant experience required * Prior display, graphic, and/or contract packaging industry experience preferred * Experience in ERP platforms and proficiency in Microsoft Excel and SharePoint
Knowledge, Skills & Abilities * Ability to design, implement and execute CRM business processes and associated applications * Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty * Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department * Familiarity with organization's policies, standards and procedures guiding customer interactions * Knowledge of practices, tools, and techniques for communicating with a customer * Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests
Physical Requirements & Work Environment * Primarily works in an office environment with occasional time spent in a production and/or warehouse setting * Position may be based at Menasha Packaging site or customer location
All Menasha Packaging employees must conduct their work in a manner that complies with all legal standards and meets customer expectations. They will maintain
Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity