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The LMS Coordinator will be responsible for managing and coordinating the day-to-day operations of our Learning Management System (LMS). This role will involve working closely with internal stakeholders and external vendors to implement system enhancements, troubleshoot issues, and ensure the LMS meets the organization's training needs effectively. The ideal candidate will have strong technical expertise in LMS administration, excellent project management skills, and a commitment to delivering high-quality training solutions.

Key Responsibilities:

LMS Administration

• Manage and administer the LMS platform to ensure smooth operation and optimal performance.

• Oversee user access, permissions, and roles within the system.

• Advise on best practices for LMS usage, content creation, and e-learning strategies.

• Create training content, courses, and materials in collaboration with trainers and subject matter experts.

Vendor Management

• Collaborate with LMS vendors and external partners to implement system enhancements, upgrades and contents creation.

• Monitor vendor performance, resolve issues, and ensure adherence to service level agreements (SLAs).

User Support and Training

• Provide technical support and troubleshooting assistance to LMS users.

• Conduct training sessions and workshops for users on LMS functionality and best practices.

• Develop user guides, tutorials, and FAQs to assist with self-service support.

System Enhancement and Optimization

• Work with stakeholders to identify opportunities for LMS system improvements and enhancements.

• Implement and test new features, plugins, or integrations to improve user experience and functionality.

• Monitor system performance and usability, conducting regular audits and assessments.

Data Management and Reporting

• Generate reports and analyze data related to LMS usage, user engagement, and training effectiveness.

• Provide insights and recommendations based on data analysis to improve training programs and LMS functionality.

• Project Coordination

• Lead or participate in LMS-related projects, including system upgrades, migrations, and integrations.

• Coordinate project timelines, deliverables, and communication with stakeholders to ensure project success.

Qualifications and Skills:

• bachelor’s degree in a relevant field and relevant certifications in LMS administration or project management are a plus.

• Proven experience in LMS administration, preferably with experience in coordinating or managing LMS systems.

• Familiarity with LMS platforms and their functionalities.

• Experience in vendor management and implementing system enhancements.

• Strong technical proficiency with LMS administration tools and features.

• Knowledge of e-learning standards and instructional design principles.

• Experience with data analysis and reporting tools.

• Excellent project management skills, including planning, organizing, and coordinating tasks and resources.

• Ability to manage multiple projects simultaneously and prioritize tasks effectively.

• Strong communication and interpersonal skills, with the ability to work collaboratively across teams.

• Problem-solving skills and the ability to troubleshoot technical issues effectively.

• Attention to detail and a commitment to delivering high-quality training solutions.

• Adaptability and willingness to learn new technologies and methodologies.

• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid