Job Information
C.H. Robinson Supervisor Service Delivery in Wrocław Centrum Południe, Poland
C.H. Robinson is seeking a Supervisor Service Delivery to join our Managed Solutions Division. As a key player on our service delivery team, you will be responsible for the execution of the Service Delivery strategy for an assigned customer or customer portfolio, in line with customer SLAs and expectations. In this key position, you will oversee the responsibility for Service Delivery Excellence & Customer Satisfaction, Personnel Development and Management, and Service Delivery “Operational Excellence” via Continuous Improvement approach.
Apply today and join us as we shape a safer, healthier and more sustainable future of the supply chain industry.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Business Strategy:
Drive consistent execution that meets Service Delivery requirements and expectations
Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and work with teams on actions to address identified gaps
Learning and utilization of continuous improvement methodology in management of KPIs for the service delivery team
Identify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions
Maintain key customer contact for Service Delivery (Operational) needs
Collaborate with multiple areas of the business to drive standardization of leading practices
Team Leadership:
Lead direct reports by providing regular feedback, coaching and guidance based on performance, dashboards, and Personal Development Plan
Ensure assigned team-members have a solid understanding of customer business objectives and the plans to attain those objectives
Ensure service delivery team has resources required to execute day-to-day operations
QUALIFICATIONS
Required:
Minimum 3 years of experience in operations and/or customer/client service facing role
Experience mentoring and or coaching small project teams
Ability to travel up to 7.5% (domestically and international)
Preferred:
Bachelor’s degree from an accredited college or university
Experience executing businesses through Standard Practices and Operational Excellence methodologies
Proficient in Microsoft Office Suite of programs
Strong problem-solving and conflict resolution skills
Ability to adapt and lead in a fast-paced environment
Strong interpersonal/communication and presentation skills, with ability to communicate effectively in a highly responsive and professional manner
Ability to develop strong working relationships, both internally and externally
High level of integrity where personal and professional values are aligned with the company's mission, vision, and leadership framework
Ability to work collaboratively within the business setting
Values a diverse and inclusive work environment
WHAT WE OFFER:
Real opportunities to grow your talent in a fast-moving, global organization
A fun, open, and inclusive workplace that encourages innovative thinking
Possibility to develop your language skills in our multilingual offices
Opportunities for professional growth with access to training platforms like Percipio and GoFluent
Comprehensive benefits: competitive salary and performance-based bonuses, Private medical insurance, additional Life infurance, Cafeteria plan - My Benefit, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .