Job Information
AAA Mid Atlantic Membership Product Development Manager in Worthington, Ohio
What we can offer you:
A competitive salary commensurate with experience
Annual Bonus + Annual Merit Increase Eligibility
Comprehensive health benefits package
3+ weeks of paid time off accrued during your first year
401(K) plan with company match up to 7%
Professional development opportunities and tuition reimbursement
Paid time off to volunteer & company-sponsored volunteer events throughout the year
Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability
The primary duties of the Membership Product Development Manager are to:
Develops membership products and benefits of value and enhances existing benefits, including developing financial projections and new product/benefit P&Ls. Works with other on appropriate marketing, communication and launch plans.
Accountable for Member product/benefit feedback to ensure Club remains relevant to new and emerging consumer segments.
Monitors and manages membership product profitability and penetration.
Continually assesses membership product pricing and benefits to ensure AAA membership remains relevant and valuable to members and non-members and aligns with the Club’s membership and revenue growth goals.
Identifies ways to enhance existing membership product value. Works with the Consumer and Market Research Department, AAA National and external vendors and consultants to enhance existing membership product benefits and pricing; including price elasticity and primary product benefit research and existing studies.
Provides regular reporting and analysis pertaining to new membership products, new benefits and new membership policies.
Makes recommendations to enhance product benefits, pricing, payment plans and policies to improve profitability and/or market/membership penetration.
Collaborates with other areas of the Club and business lines to enhance the value of Basic, Plus, Premier and RV memberships.
Serves as the subject matter expert regarding competition. Maintains and updates a competitive intelligence database. Leads/serves on competitive intelligence works groups. Works with Consumer and Market Research on competitive and market environment research and studies.
Interfaces with other AAA Clubs and AAA National to inquire about new membership and benefit introductions.
Other duties as assigned
Minimum Qualifications
BA/BS in Marketing or related field.
7+ years of experience in marketing, product development or a related field.
Strong acumen for developing/conducting research, pricing models, focus groups and data insights
Excellent communication and presentation skills.
Strong planning and project management experience.
Possess strong analytical skills to identify, recommend and implement product to improve business results.
Effective at managing a variety of projects that require significant interaction with other departments.
Works well with minimal supervision, effectively sets priorities, meets deadlines, and effectively makes critical decisions.
Adept at viewing the organization holistically, to better understand impacts on membership products and membership value.
Proven capability in leading a team of professionals to accomplish strategic and operational goals.
Demonstrates commitment to Shared Values when interfacing with internal and external sources.
Working knowledge of various Microsoft applications including, Excel, PowerPoint, Outlook and Access.
AAA Club Alliance (ACA) is an equal opportunity employer.
Our investment in Diversity, Equity, and Inclusion:At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.
Job Category:
Marketing
Work from home or Remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.
AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly six million members in 13 states and Washington, DC. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team.
We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while advancing their own career. So that leaves one question, are you ready to make a difference? (https://cluballiance.aaa.com/about/careers?pcrdl=true)
Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Employee Referral process!
We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can view our virtual benefit fair here. (https://www.virtualfairhub.com/AAAClubAlliance/public/welcome)
AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to jobs@aca.aaa.com.