Campus Pride Jobs

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. I. Major Responsibilities: 1. Provides oversight of master schedule templates for new and existing providers including new appointment type requests (i.e. new patient; established patient; urgent; etc.) and visit type load balance. 2. Works in conjunction with Ambulatory Operations to identify, review, and make recommendations to Providers and Practice Managers of suggested master template enhancements. 3. Ensures change requests are completed according to process guidelines including changes to existing appointment types, working off worklist and proper worklist assignment of bumped patients. 4. Maintains detailed documentation to support change requests within Service Now 5. Communicates status of change requests with Providers, Senior Directors, Clinic/Practice Managers, Group Administrators, Supervisors and/or Secretaries, and Schedulers via Service Now II. Position Qualifications: Required: 1. Associate\'s degree. Preferred: 1. Bachelor\'s degree in lieu of experience. Experience/Skills: Required: 1. Minimum 3 years of scheduling experience. 2. Minimum 1 year of master template experience, preferably in a health care environment. 3. Requires the ability to use specialized applications software and computer systems for patient registration and scheduling and knowledge of business office procedures. 4. Must be proficient in knowledge of medical terminology. 5. Demonstrated experience in leading change, customer advocacy, and continuous improvement methodologies; strong analytical and critical thinking skills regarding the collection and compilation of data and identification of trends. Click Here to Apply