Job Information
Robert Half Desktop Support in Wood Dale, Illinois
Description We are offering an opportunity for a Desktop Support role in the field of IT, specifically focusing on Mobile Device Management (MDM) with emphasis on AirWatch. The position is located in Wood Dale, Illinois, United States. The role provides a long term contract employment opportunity in a highly technical environment.
Responsibilities:
• Conduct comprehensive health checks on the existing systems, particularly AirWatch
• Identify and fix any problems discovered during the system health checks
• Ensure optimal utilization of AirWatch capabilities
• Manage the transition to Intune, as and when required
• Maintain meticulous records of all actions and resolutions
• Handle technical inquiries related to MDM and provide appropriate solutions
• Stay abreast with the latest developments in MDM and specifically AirWatch
• Collaborate with other team members to ensure seamless operations
• Provide regular updates to the team and management about system status
• Contribute to the migration process to 365, if needed. Requirements • Proficiency in AirWatch for device management and security
• Demonstrable experience in desktop support in a detail-oriented environment
• Excellent problem-solving skills, with the ability to troubleshoot and resolve hardware and software issues
• Knowledge of various operating systems including Windows, Mac, and Linux
• Ability to handle sensitive information with discretion and maintain confidentiality
• Strong communication skills to effectively liaise with non-technical staff and explain complex IT concepts in simple terms
• Ability to multitask, prioritize, and manage time effectively
• Familiarity with ITIL procedures and best practices
• Adept at setting up, configuring, and maintaining computer systems and networks
• Basic understanding of network protocols and server-client configurations
• Willingness to keep up-to-date with the latest technologies and advancements in the IT field
• Certification in IT Service Management or a related field would be advantageous. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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