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ThermoFisher Scientific Field Service Engineer - Pipette Device in Woburn, Massachusetts

Job Description

When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Administer and perform calibration/maintenance/minor repair on customer-owned pipette units for various customers in locations throughout the United States.

Create and maintain strong customer relationships via superior service in the field. When not in the field, the individual will assist in the service/calibration depot with maintenance, and calibration of customer-owned lab equipment.

A day in the Life:

  • Perform On-Site pipette calibration and preventative maintenance in accordance with IOS 17025 and ISO 8655 calibration standards.

  • Produce and distribute high quality Field Service Reports of work performed.

  • Work with equipment vendors to report quality issues and maintain technical knowledge of current and emerging pipette equipment.

  • Strong communication skills and the ability to effectively communicate with all levels of personnel internal and external to the company.

  • Maintain and update CRM database.

  • Align with Thermo Fisher Scientific Corporate Travel and Expense Policies.

Education

  • High School Diploma or GED equivalent

Experience

  • 2+ years’ experience in Field Service.

  • High proficiency in technical trouble shooting and repair.

  • Experience in customer relationship management.

  • Excellent computer skills including an understanding of Microsoft Office applications and Operating Systems (Windows, Word, Excel, and Access)

  • Ability to learn and use CRM applications.

  • Strong oral and written communications skills.

  • Ability to operate independently, with initiative, and good business judgment.

  • Strong organizational and time management skills.

  • Ability to write reports, business correspondence, and procedure manuals.

Physical Requirements / Work Environment

  • Work environment includes but not limited to performing tasks within Thermo Fisher Depot, Lab, Cubicle, or various Customer Sites

  • Ability to travel overnight 65%+ annually and may include overnight travel up to 10 consecutive days. Position covers all USA.

  • Ability to lift and/or move up to 50 pounds from ground to desk height with assistance if needed.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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