Job Information
Reynolds American IT Operations Services Senior Manager in Winston Salem, North Carolina
IT Operations Services Senior Manager Winston-Salem, North Carolina
Reynolds American is evolving at pace into a global multi-category business. We are on a mission to decrease the health impact of our industry.
To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!
Reynolds American is evolving at a pace like no other organization.
To achieve the ambition we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be the change!
WE ARE LOOKING FOR AN DBS OPERATIONS SERVICES SR MANAGER
SENIORITY LEVEL: Mid-Senior Level
FUNCTION: IT
LOCATION: Winston Salem
ROLE POSITIONING AND OBJECTIVES
Reports to: ITSupply Chain Director
Number of Direct Reports: 0
Core Relationships: Internal – Operations (Supply Chain, Procurement, ESG), Multiple DBS pillars
External – Multiple Vendors
Geographic Scope: DRBU
Travel Required: <10%
WHAT YOU WILL BE ACCOUNTABLE FOR
Solicit and capture Supply Chain and Procurement business needs and requirements and lead solution design of ERP, MES and/or warehouse automation experience integrating systems.
Crafting enterprise architecture, technology roadmaps and ensure they aligned with key partners and lead projects with the development of work plans, test plans, effort estimates and delivery timelines for assigned tasks.
Work with business relationship and project managers to craft and deliver solutions. This experience should include ccraftingdetailed documents and presentations to steering committees or key partners.
Lead efforts to transform International Supply Chain data and analytics as well as introduction of Ultimate Control Tower and end to end Logistics Visibility
Effectively engages with contracted vendor services providing input to help supervise and improve the vendor’s performance.
Maintains awareness of emerging technology and communicates value/impact for supported functions.
Tests, integrates and maintains technology services, considering cross-functional business needs and Company goals.
Coordinates issue resolution with cross functional teams and vendors.
CAN THIS BE YOUR FUTURE ROLE?
Are you interested in solving outstanding problemstacklingng on stimulating challenges?
Do you have passion of making things that make things for other people?
ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE
10 Years’ Experience with Supply Chain Processes and Systems Architecture.
4 Year undergraduate degree in IT related field or equivalent job experience.
Excellent client facing, written and verbal communications skills.
Excellent interpersonal skills working with clients, vendors, co-workers, and project team members.
Strong strategic, logical / analytical, and creative thinking and ability to troubleshoot and solve problems.
Experience working in regulated environments and excellent organizational and time management skills, with attention to detail, and ability to prioritize multiple tasks under tight deadlines.
Proficient in Microsoft Office (Word, Excel, PowerPoint, Project) and SharePoint.
Must be a self-starter who can work with minimal supervision, with the expectation of working as a motivated and cooperative team member.
BENEFICIAL
Project Management Training.
Experience with FDA relevant systems and/or processes and computer system validation.
WE ARE REYNOLDS AMERICAN—A member of the BRITISH AMERICAN TOBACCO GROUP
At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.
Global Top Employer with 53,000 British American Tobacco employees across more than 180 markets
Great Place to Work Certified
Brands sold in over 200 markets, made in 44 factories in 42 countries
Newly established Tech Hubs building world-class capabilities for innovation in four strategic locations
Diversity leader in the Financial Times and International Women’s Day Best Practice winner
Seal Award winner – one of 50 most sustainable companies
BELONGING, ACHIEVING, TOGETHER
Have you been on a career break for 18 months or longer? Are you ready to return to your career? If your answers to these questions is yes, we would love to hear from you. Regardless of why you took a break, we value you for all the skills you can bring to the workforce. Reignite your career, work flexibly, be part of a dynamic team and upskill yourself with on-the-job training and development support.
Collaboration, diversity and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!
SALARY AND BENEFITS OVERVIEW
Benefit Information
The following is a general summary of the competitive compensation and benefit plans we offer:
401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.
Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent
Company contributes an additional three percent to 401(k) whether employee participates or not
Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)
Health Savings Account start-up contribution for employees who elect the high deductible health plan
Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year
Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents
Company paid life insurance of 1x annual base pay ($50,000 minimum)
Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)
Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance
Tuition reimbursement and student loan support
Dependent Scholarship Programs
Free confidential personal financial counselling service
On-site health centers and 24/7 fitness centers at certain company locations
A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice
Health-care concierge service
Volunteer service opportunities
Extensive training opportunities
Company vehicle for eligible employees
Mobile phone allowance for eligible employees
Paid Leave:
Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)
Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)).
Holidays (Nine company recognized and two annual personal holidays to be used at the employee’s discretion)
Paid Parental Leave + temporary reduced work schedule opportunity
Funeral Leave
Short-Term Disability Leave
Long-Term Disability Leave
Jury Duty Leave
Military Leave
Released Time for Children’s Education
Community Outreach Leave
Other paid leave benefits, as required by state or local law
Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to employing a diverse workforce and valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!
Reynolds American Inc.and its affiliated companies is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by applicable law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at TalentAcquisition@RJRT.com.
WE ARE REYNOLDS AMERICAN—A member of the BRITISH AMERICAN TOBACCO GROUP
At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.
• Global Top Employer with 53,000 British American Tobacco employees across more than 180 markets
• Great Place to Work Certified
• Brands sold in over 200 markets, made in 44 factories in 42 countries
• Newly established Tech Hubs building world-class capabilities for innovation in four strategic locations
• Diversity leader in the Financial Times and International Women’s Day Best Practice winner
• Seal Award winner – one of 50 most sustainable companies
WHY JOIN REYNOLDS AMERICAN?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions. Collaboration, inclusion and partnership underpin everything we do here. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.
We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting your own venture).
Come bring your difference and see what is possible for you. Learn more about our culture and our award winning employee experience here .
BENEFITS OVERVIEW
Benefit Information
The following is a general summary of the competitive compensation and benefit plans we offer:
• 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.
o Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent
o Company contributes an additional three percent to 401(k) whether employee participates or not
• Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)
• Health Savings Account start-up contribution for employees who elect the high deductible health plan
• Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year
• Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents
• Company paid life insurance of 1x annual base pay ($50,000 minimum)
• Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)
• Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance
• Tuition reimbursement and student loan support
• Dependent Scholarship Programs
• Free confidential personal financial counselling service
• On-site health centers and 24/7 fitness centers at certain company locations
• A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice
• Health-care concierge service
• Volunteer service opportunities
• Extensive training opportunities
• Company vehicle for eligible employees
• Mobile phone allowance for eligible employees
• Paid Leave:
o Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)
o Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)).
o Holidays (Nine company recognized and two annual personal holidays to be used at the employee’s discretion)
o Paid Parental Leave + temporary reduced work schedule opportunity
o Funeral Leave
o Short-Term Disability Leave
o Long-Term Disability Leave
o Jury Duty Leave
o Military Leave
o Released Time for Children’s Education
o Community Outreach Leave
o Other paid leave benefits, as required by state or local law
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at Reynolds American and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes
Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to employing a diverse workforce and valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!
Reynolds American Inc. and its affiliated companies is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by applicable law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at TalentAcquisition@RJRT.com .