Campus Pride Jobs

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Provide subject matter expertise across all aspects of QHP and Medicaid eligibility and enrollment on the Vermont Health Insurance State Based Exchange (VHC) to internal Optum teams and to an external customer

• Understand and translate complex business needs into detailed software requirements, ensuring that development efforts align with rules and regulations for QHP and Medicaid programs and Vermont specific policies

• Gather, analyze, and document business requirements for the Vermont Health Connect State Based Exchange software development team

• Draft and refine requirements that clearly communicate user needs and expectations to the development team

• Design user experiences to guide the development process

• Define standard operational processes and document end-user job aids for QHP/Medicaid eligibility and enrollment workflows

• Collaborate closely with developers and stakeholders across our US and India teams to ensure that requirements are understood and met

• Define and execute software validation test cases for new features relating to the Vermont Health Connect SBE

• Utilize ALM for requirement and defect management and Selenium for test case automation

• Perform demos and end user training for QHP/Medicaid workflows and application workarounds

• Analyze and resolve QHP/Medicaid case specific issue tickets reported by application users

• Participate in 24/7 on call application support rotation for functional checkouts and war rooms

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 10+ years of experience with requirements analysis and documenting software requirements

• 8+ years relevant business analyst experience supporting the operation of a State Based Insurance Exchange

• 8+ years of experience supporting eligibility and enrollment processes for QHP and Medicaid programs

• 5+ years of experience working on a DevOps delivery team

• Proven experience in leading cross-functional teams and managing complex projects

• Experience with ALM and Selenium

• Proven excellent customer facing communication and collaboration skills, with the ability to work with international teams

• Ability to work evenings and weekends to support a 24x7 high availability project

Preferred Qualifications:

• Experience using Oracle Siebel CRM

• Experience with Agile methodologies

• Experience in creating comprehensive documentation and training materials

• Familiarity with APIs and software development languages

• Proficiency in SQL and data analysis

• Demonstrated solid commitment to delivering high-quality work and exceptional user experiences

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington or Washington, D.C. Residents Only: The salary range for this role is $104,700 to $190,400 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.