Job Information
Xylem Branch Operations Manager in Winnipeg, Canada
Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
We’re Hiring for a Branch Operations Manager!
THE ROLE: The Branch Operations Manager will be responsible for achieving and maintaining profitability of a Xylem service center through the management of daily operations and the delivery of exceptional customer service. The Branch Operations Manager will ensure the highest standards in the attraction, recruitment, and development of a world class team of service and operations professionals. The Branch Operations Manager will be an integral part of a global organization with a brand recognition that represents the highest quality standards and overall customer satisfaction
CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
Daily Operations
Plan, coordinate, schedule and control service, rental and sales activities to achieve the budgeted sales margins, income and expense goals.
Manage labor, maintenance, and repair costs while maintaining product quality
Maintain and develop flexible, efficient and effective workflows and systems to reach financial and operational excellence. Contribute to the development and deployment of systemic improvements to enhance the safety, quality, capacity and capability of business processes within the branch. Execute continuous improvement opportunities using Six Sigma and Lean methodologies to achieve business goals.
Coordinate equipment requirements to maintain an inventory adequate for efficient operation, excellent customer service and maximum utilization. Routinely assess the need for rental equipment through feedback from sales personnel, customers and suppliers.
Develop a strategy for increasing capacity within the service center to support service and repair on multiple Xylem product lines.
Ensure compliance with local, provincial, and federal laws and regulations. Satisfy customer, corporate and contractual reporting requirements and needs.
People Leadership
Continuously coach and develop the skills and knowledge of all employees and model Xylem’s Core Values of; Respect, Responsibility, Integrity and Creativity.
Promote and encourage a culture of teamwork employing best practices that benefit all employees.
Assess each employee’s performance based on clearly communicated expectations and hold employees accountable for performance.
Ensure the maintenance of a hazard-free work environment and safe operation. Serve as a role model and set a positive example for the entire team in all aspects of business and human resource management.
Participation in Xylem Watermark volunteer activities
QUALIFICATIONS:
Completion of a degree in business, technology, operations management or related field or equivalent experience is required.
A minimum of five years of industrial and/or relatable leadership experience, within a complex industrial or operations environment.
Previous business management experience, including direct P&L responsibility.
Three to five years of experience in related fields of pumps, pumping systems, equipment rental, or construction preferred.
Strong management skills including the ability to make decisions with minimal supervision, strengths in goal setting, delegation, coaching and motivating
Management, organization, and communication skills must be highly developed.
Demonstrated ability to build and continuously motivate highly effective teams.
Successful track record in managing budgets and/or P&L responsibility.
Effective leadership, motivational, organizational and communication skills.
General knowledge of the operation and maintenance of a facility.
General knowledge of mechanical and pumping designs; hydraulics; water flow; diesel, gas and electric motors preferred.
Ability to provide superior customer service.
Effective interpersonal skills with customers, employees, and management team.
Ability to effectively communicate verbally and in writing.
Ability to demonstrate effective negotiation and influencing skills along with knowledge of selling practices and techniques.
Demonstrated technical and project management skills.
Proficiency in Microsoft Office products and the use of computer applications.
Day in the Life:
In this role, the working environment is subject to Intermittent exposure to job site conditions and hazards; mines, construction sites, wastewater treatment plants, etc. Intermittent exposure to all outdoor weather conditions; intermittent exposure to shop and job site noise. Physical demands include sitting, standing, and walking for long periods of time, and light lifting of up to 25 pounds. Travel will be required to fulfill the duties of the position.
#LI-JO2
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.