Job Information
Shenandoah University Assistant Director for Housing Operations in Winchester, Virginia
Shenandoah University’s Office of Residence Life is accepting applications for an Assistant Director for Housing Operations. This is a full-time benefited position located on our main campus in Winchester, Virginia.
The Assistant/ Director of Housing Operations is a professional staff member of the Office of Residence Life within the Division of Student Affairs. This is a 12-month, live-on position that reports directly to the Director of Residence Life (DRL). In collaboration with the DRL, the AD provides oversight and leadership to the operations, community development and supervision associated with developing inclusive housing communities and high quality services to residential students.
Shared Responsibilities:
The Assistant Director (AD) will serve as a member of the Office of Residence Life professional staff and is responsible for the management of certain residence hall communities. The AD will also focus on supporting and mentoring residents, and supervising resident assistants and Graduate Hall Directors.
The AD will support several departmental functions to include staff development and training, communicating with students regarding facilities work occurring in student rooms and common areas, resident assistant evaluation and selection processes, roommate mediations, restorative practices, room changes processes, staff appreciation/recognition, and programming.
The AD will serve as essential personnel and respond to emergencies and crisis situations that occur within the residential communities and/or on campus. They will be required to work flexible night and weekend hours as necessary. Residence Life staff may be asked to perform duties outside of their general perview to support the overall mission of the University and Division of Student Affairs.
Key Housing Operations Responsibilities:
The AD will serve as the primary housing officer and maintain responsibility for all functional areas of housing operations such as housing assignments, key management, occupancy reports, room changes, hall opening/closing procedures, The AD is also expected to supervise staff, manage StarRez, and assist the DRL with housing projects, housing exemptions, and assessment functions. StarRez management will include building and adjusting reports, data subscriptions, email automations, and dashboards.
The AD will oversee the coordination and management of key distribution, the key database, key cabinets, lock changes and record keeping for lost keys including providing charges to student accounts for lost keys. They will serve as the liaison with the Facilities staff concerning maintenance issues in campus housing, following up with work orders and relaying information to central staff as necessary, and The AD will plan and execute the housing application and selection process, maintain data, and work with campus partners such as Admissions, International Programs, Auxiliary Services, Mail Room, and Physical Plant related to housing operations.
Required Skills
Qualifications
The successful applicant must have:
Master's degree or Bachelor's degree with equivalent professional experience in Housing and Residence Life or a related field or equivalent combination of education and experience to an Advanced degree.
Demonstrated leadership, problem solving, communication, and organizational skills are essential.
Professional experience in higher education with a focus on student life.
Ability to work with a diverse student population.
Should possess a deep understanding of housing operations and occupancy.
Fiscal management skills.
Facilities management skills.
Strong organizational skills.
Ability to multitask and meet deadlines required for reporting and submitting paperwork.
Supervision and personnel management skills.
Ability to utilize technology in the delivery of residence life operations including StarRez, Canvas, Maxient.
Excellent communication and conflict resolution skills.
Ability to foster connections and work in collaboration with university partners.
Technology competency with proficiency in housing management software with preference for StarRez, and experience with Microsoft Word, Excel and PowerPoint.
Prior crisis management and/or student life experience.
Special Note:
Due to the supervisory responsibilities of this position, the AD is required to live on campus and participate in the rotating on-call duty schedule. Customer service, teamwork, problem-solving and people skills are required.
There will be times throughout the year when the AD will be expected to work evenings and weekends. Availability during this time will be determined in conjunction with the other Residence Life Staff. The Office of Residence Life maintains a presence on-campus during the academic year, campus breaks, and holidays.
Required Experience
How to Apply:
The complete application will include a cover letter, resume, and contact information for three professional references. The review of applications will begin immediately and continue until a qualified candidate is selected.
Shenandoah University is committed to enriching its educational experience and culture through the diversity of its faculty, administration, and staff. All candidates are strongly encouraged to include a statement in their cover letters addressing ways in which they may be able to contribute to that commitment.
**Note: A pre-employment background check will be required and a satisfactory driving record may be required as a condition of hire.
Shenandoah University values the unique and diverse perspectives of individuals and communities locally and globally and seeks to foster mutual understanding in an inviting community where individuals are welcome and respected. The university does not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical, or mental disability, genetic information, veteran’s status, or on any other basis protected under applicable law.