Job Information
D.A. Collins Companies IT Support Admin - Help Desk Technician in Wilton, New York
D.A. Collins Companies
IT Support Admin - Help Desk Technician
269 Ballard Road
Wilton, New York
United States
The D.A. Collins Family of Companies has brought safety, quality and productivity to industrial, infrastructure, highway, and bridge construction for over 75 years. We are seeking a reliable individual for a position as a IT Support Admin - Help Desk Technician to join a dedicated and hard-working team in Wilton Campus. If you are serious about your next job, D.A. Collins Family of Companies is an ideal place to grow your career.
Great benefit package including health insurance, dental insurance, vision insurance and a company-funded retirement plan. Please include your résumé and cover letter with your application.
Upon acceptance of offer, we will coordinate new hire paperwork and pre-employment substance abuse screening (Drug Free Employer).
Responsibilities will include but are not limited to:
PRIMARY FUNCTION :
Supervise help desk and serve as escalation point for support as needed. Oversee Microsoft back-office environment, including account creation/termination, license management, group policy, etc. Provide remote/deskside technical installation, troubleshooting and support services. Configure and troubleshoot computers and networking equipment including PCs, switches, wireless access points, mobile devices, etc. Configure and troubleshoot Windows clients. Provide excellent client service.
Duties &Responsibilities :
Include but is not limited to the following:
Provide remote and desk-side end user support, open support tickets and address client requests
Maintain positive client communications
Diagnose IT and computer systems issues, hardware, software, networking, server, VPN and operator problems
Provide detailed status updates, and completion information to clients using professional services application on client service requests
Install, remove, test and configure operating systems, software and hardware
Compile and maintain detailed documentation
Train users in the proper use of hardware and software
Research various solutions as needed
Requirements :
Excellent communication skills
Basic TCP/IP network troubleshooting
Basic Windows domain networking
PC Hardware and Software troubleshooting
MS Office and Microsoft 365
Anti-virus and anti-malware software
VPN remote access configuration & troubleshooting
Network printer troubleshooting
Active Directory user management
Ability to create network diagrams and documentation for design and planning network communication systems
Ability to quickly learn technologies and products using documentation and internet resources
Ability to work with all levels of IT staff inside and outside the organization
Dependable and flexible when necessary
Non-Technical Skills & Experience
Ability to work in a disciplined, focused manner
Exceptional customer service skills
High self-organization skills
Ability to research and recommend new products
Required Qualifications:
2-4 years of experience as a Windows Help Desk employee covering all or most of the requirements of work.
Ability to communicate effectively with fellow team members and individual employees when resolving help desk issues.
Hands on experience with Windows domain setup of user accounts, user groups, configuring security settings or access permissions for groups or individuals, disabling and enabling accounts, file and folder permissions.
Experience with administering and troubleshooting issues with Windows 10, and Microsoft Office software including but not limited to Outlook, Word, Excel, Access, PowerPoint, Project, Visio.
Experience with workstation and laptop maintenance for updating software plus troubleshooting by email, in-person and remotely.
Experience with mobile device setup, configuration and troubleshooting.
Due to the nature of this position, this position will be required to be on-site with travel to off-site locations.
Compensation:
Competitive wage commensurate with experience. Excellent benefit package including company paid health, dental and vision insurance with a company-funded retirement plan.
Hourly Wage $28.00 - $32.00
Actual compensation may vary based on factors such as related work experience, market conditions, education/training, certifications and other credentials, overtime when applicable, as well as applicable knowledge and skills.
We are an Equal Employment Opportunity Employer, and we provide equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity or expression, national origin, color, age, religion, protected veteran or disability status, or genetic information or any other characteristic protected by law.