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Benefits of Working at UNCW

Want to become a soaring

UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach. Employees of

UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance. Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available. Full time employees are also eligible for the tuition waiver program which covers the cost of tuition and fees for up to three (3) undergraduate or graduate courses per academic year at

UNCW or any other university within the

UNC System. In addition,

UNCW covers the cost of tuition and fees for one

UNCW course each summer session.

As a full time employee,

UNCW also offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service. We also offer an abundance of training and development programs through our ,and the , many of which are offered free of charge.

Recruitment Range $38,418 to $40,884

Vacancy Number S02410

Position Title Accounting Tech/Specialist

Working Title Student Accounts Specialist

Competency Level Contributing

Home Department Student Accounts/Cashiers - 35101

Primary Purpose of Organizational Unit

The Finance team within the Division of Business Affairs supports the University's mission, strategic vision, goals, and objectives by providing key financial services efficiently and effectively to students, the campus community, and federal, state and other key university stakeholders. The Student Accounts and University Cashier Office creates, prepares, analyzes, refunds, and reports on a variety of financial transactions and supplemental data for student receivables and serves as the central depository for university revenue including daily department receipts and student tuition, fees and other charges. Student Accounts and University Cashiers Office are also responsible for processing all university student billing; student refunding; third party billing' student and non-student collection activities; campus department feeds; title IV financial aid accounting, reporting and related drawdowns; and month end fiscal year end closing.

College Finance - 35150 College

College/School Information

University Information

The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability,

UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives. A public institution with nearly 18,000 students,

UNCW offers a full range of baccalaureate- and graduate-level programs, as well as docto al degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-

BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering. The university's efforts to advance research and scholarly activities have earned

UNCW the elevated designation of "Doctoral Universities: High Research Activity" institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

Location of Workplace Main UNCW Campus

Brief Summary of Work for this Position

The Student Accounts Specialist is responsible for the following:

• Provide frontline superior customer service support student accounts and other general student departments
• Communicate pleasantly and professionally by email, phone, and/or in person with departments, parents, and students regarding questions
• Assist with orientations and fairs
• Analyze and understand billings and the associated charges on students' accounts
• Manage a high volume of inbound telephone calls, written requests, and face-to-face service requests
• Proactively analyze and contact students via phone that have balances due with each approaching bill due date
• Gather information from students to effectively understand and evaluate individual circumstances; interpret relevant policies, procedures, and guidelines to identify and explain next steps required for students and families to successfully navigate to resolve their questions
• Proactively contact students with outstanding balances to make them aware and possibly provide solutions before cancellation for non-payment or holds occur
• Research and interpret information for each student and document student communication in Banner
• Assist with developing, revising, and updating processes along with creating and/or editing forms and publications such as orientation materials
• Complete Tuition Reimbursement Forms and GradGuard Insurance Claim Forms for students
• Monitor and provide written (letter), email, and phone outreach for outstanding, stale-dated checks
• Excellent listening skills, empathy, and tone with attention to detail while multi-tasking and navigating through multiple computer applications accurately and quickly to document information and task completed

Minimum Education and Experience Requirements

High school diploma or equivalency and one year of experience in accounting work; or equivalent combination of training and experience.

Preferred education, professional skills and experience

Higher education experience

Experience working with Banner or a comparable complex

ERP system

Experience with TouchNet

Laws and regulations associated with student rights and privacy and information security (e.g.

FERPA,

PCI,

GLBA, Red Flags Rules)

Ability to analyze processes, detect inefficienci