Job Information
TEKsystems Customer Service Representative in Wilmington, Delaware
NOW HIRING CUSTOMER SERVICE REPS IN WILMINGTON, DE!
Position will be HYBRID requiring some time on site
Provide quality customer service and support BNY Mellon BTS Customer Service Department on a daily basis, including phone interaction, problem resolution, and account transaction processing in a timely manner.
Provide product knowledge and technical assistance as necessary.
Respond to customer inquiries.
Enter information in a computerized database.
Communicate any problems or issues to management.
Must have the following abilities:
Uphold and practice the highest code of ethical standards and conduct.
Make decisions within well-defined parameters.
Effectively prioritize within a high-pressure, high volume environment with tight deadlines.
Have basic PC skills and data entry experience.
Details:
This positions will be supporting a 24/7 call center.
Training will be Monday-Friday 8:30a-5p
Actual shift will be swing shift hours scheduled between 10am-1am
WILL require a Saturday OR Sunday to be worked
Position is able to be 4 days for 10 hours or 5 days for 8 hours. Both will require one weekend day
Additional Skills & Qualifications:
Call Center Experience
Proven tenure in past roles
Excellent communication skills
High School Diploma Required
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.