Job Information
Farmers Insurance Gutierrez Agency Customer Service Representative - Full Time in Wichita, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12812819
JOB SUMMARY:
To support sales goals of Farmers as communicated from the Agent to meet short and long-term goals for agency growth. This will include, but is not limited to; new business, cross-selling opportunities, customer service retention, and profit goals.
Responsibilities regularly performed:
Answering phone in a courteous manner
Aids in preparing annual review appointments
Cross-selling products through pivoting
Continual follow up on X dates (renewal dates) to set new prospect appointments
Utilizing eCMS system continually to update policy and database information
Prepare thank you/welcome mailers for new households
Review cancellations and renewals on a weekly basis
Maintaining files on all new business accounts
Skills and Qualifications:
Professional demeanor (in person and over the phone)
Customer service skills
Excellent verbal and written skills
Great Time management and prioritizing skills
Must be dependable and take initiative
Reliability
Self-Driven
Intermediate computer skills
Social media savvy a PLUS
Email Jgutierrez4@farmersagent.com your resume and the job your are applying for