Campus Pride Jobs

JOB REQUIREMENTS: Job ID: 20857 INTRODUCTION: The Financial Services Department in the Division of Administrative Affairs at the University of Wisconsin-Whitewater seeks a Financial Services Client Care Specialist (Financial Specialist II, FN007). JOB DUTIES: The Financial Services Client Care Specialist is one of four specialists assigned to the Student Financial Services Office, which includes the Cashiering and Student Accounts units. These positions complete tasks as assigned for the rotation within the units. Assignments could include customer communications, counter service, daily cashiering duties, loan processing, collections, refunding, third party billing, etc. depending on what is needed at the time of the academic and fiscal year. The employee is required to know FERPA guidelines for confidential information, imaging and document storage techniques, appropriate cash handling processes, State and UW System collection requirements, and UW System and campus policies and procedures. This is a University Staff position which reports to the Associate Bursar and works standard customer service hours of 7:45 a.m. - 4:30 p.m. TO ENSURE CONSIDERATION: Applications received by June 9, 2024 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. The most qualified applicants will be invited to participate in the next step of the selection process. If you have questions regarding this recruitment or if you are unable to complete the application online due to a disability or system problem, please contact us at (262) 472-1024 or hr@uww.edu. For questions regarding this position, please contact: Melissa Thoma Associate Bursar 262-472-1909 thomams@uww.edu HOW TO APPLY: Only complete application packages will be considered. This includes online submission of the following documents: -Cover Letter -Resume -Name and contact information for three professional references ***** OTHER EXPERIENCE AND QUALIFICATIONS: Minimum Qualifications: -Minimum of one-year experience in customer service, administrative support or retail cash handling OR educational equivalent Preferred Qualifications: -Experience with banking, cash handling, and reconciliations -Knowledge of accounting and bookkeeping principles, practices and processes, such that would be obtained from years of experience or formal training in accounting -Previous experience working with federal regulations and developing and implementing procedures to comply with them -Knowledge of collection policies, practices, procedures and laws; analytical and negotiation skills -Proficient in the use of computers, including Microsoft Office (Word, Excel) and Adobe - specifically experience with pivot tables and mail merges Knowledge, Skills and Abilities: -Demonstrated exceptional customer service aptitude and ability -Demonstrated exceptional interpersonal, oral, and written communication skills to work with all levels of staff, students, parents, and general public -Keen attention to detail and understanding of adequate supporting documentation for transactions -Ability to multitask and meet deadlines -Ability to work with individuals from diverse socio-economic, cultural, and ethnic backgrounds -Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills ***** APPLICATION INSTRUCTIONS: Apply Online: www.careers.wisconsin.edu