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Cigna Patient Care Team Member - Express Scripts in Whitestown, Indiana

Are you ready to step into a position that combines your communication skills, attention to detail, ability to multitask? This position will be instrumental in the daily success of each department meeting its service goals. Every day this position will handle, triage, locate, prioritize, and escalate orders according to patient needs. This position will interact with every operational department in the pharmacy to maintain patient service.

Take your skills to the next level and be ready for a multitude of opportunity! Come join our highly skilled and driven team

Juggle multiple tasks without sacrificing deadlines or attention to detail . Ensure timely, consistent escalation of patients’ orders throughout the pharmacy. Requires a working understanding of pharmacy process flow, and a high sense of urgency in transitioning patient orders though out the operation

Use your expert problem solving skills to help our patients receive their prescription on time: Responsible for supporting entire pharmacy operation in prioritizing drug flow through out multiple department. Must have ability to work with many different stakeholders. Ensures resolution to all patient related requests or escalated issues by coordinating different operational areas. Assists in strategic replacement of resource gaps by back filling other fulfillment related roles as needed and directed on a daily basis.

Create new knowledge with our systems and new relationships with your peers: Utilizes mainframe, excel, PAC, Command center console, and email to determine patient needs and escalations. Provides timely operational reporting and ensures consistent productivity through the support of the data collection, and other Production related dashboards as requested. Special projects as assigned.

What you should have:

  • High School diploma or equivalent.

  • 1-3 years of pharmacy experience.

  • Pharmacy Tech preferred, but not necessary.

  • General PC knowledge.

  • Knowledge of pharmacy standard concepts, practices, and procedures, helpful.

  • Ability to adapt in a dynamic work environment, solve problems, and make decisions.

This role is Worksite dependent and can only be performed onsite. You must be fully vac cinated if you’re to come onsite OR undergo testing twice a week.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.