Barclays End User Experience Specialist in Whippany, New Jersey
Adoption Service Manager Whippany, NJ
Oversee, design and deliver world-class Adoption Strategies to support the delivery of the business agenda for Barclays Collaboration Services (BCS), in alignment with GTIS goals and priorities and Barclays’ broader ambition to enable its workforce and equip them to work collaboratively, efficiently and dynamically. The person in this role will be a core member of the Global Adoption Services team and will be responsible for developing and delivering appropriate organisational and cultural change and adoption strategies aligned geographically and culturally to drive ROI for new the technologies and new ways of working that are being introduced to colleagues.
What will you be doing?
•Establish and apply structured methodologies and lead change management activities with key stakeholders •Develop and implement comprehensive change management plans that lead to sustained adoption of the new technologies •Complete change management assessments and surveys to surface user journeys and scenarios that identify the new ways of working that when adopted will unlock productivity gains and support greater efficiency in colleagues’ day to day roles. •Working with the broader Transformation teams, analyze, document and track the organizations capacity for change including acting as an advisor to influence decisions appropriate to business needs •Identify and engage all groups impacted by change and determine the adoption metrics that can be used to measure success and make adjustments to plans as required. Evaluate and ensure user readiness •Work with the broader client experience team to develop training plans to help colleagues gain the technology knowledge and ability required to be successful – whilst supporting training efforts •Work with the broader client experience team and in partnership with stakeholders to develop appropriate communication plans that align to culture and business rhythm whilst supporting communication efforts •Create feedback mechanisms that will help sustain long term adoption •Create actionable deliverables, track and report issues •Define and measure success metrics and monitor change progress •Work in partnership and coordinate efforts with other consulting specialists
What we’re looking for:
•5 years’ experience Adoption and Change Manager within a global organization •5 years’ experience as a consultant or SME in areas of training or client experience, digital marketing or internal communications would be a plus •5 years’ professional experience of how people go through a change and the change process; experience with Prosci ADKAR Model is a plus
Skills that will help you in the role:
•Willing to travel to various locations as required and flexible in working patterns •Experience in a diverse set of industries highly preferable •Demonstrated track record of effective communication with technical and business leaders at all levels within large enterprises •Excellent communication skills, strong organizational skills and attention to detail are essential •Experience with delivery as part of a global engagement team •Excellent communication skills, both verbal and written •Ability to work effectively as part of a team or independently •Able to use IT to design and prepare materials •Effective time management skills •Adaptable, responsible and responsive •Ability to prioritize workload •Effective under pressure •Self-motivated and resilient •Ability to deliver structured and effective feedback •Take responsibility for own personal development •Experience of designing adoption evaluation processes •Experience of analyzing data and insights from feedback mechanisms and translating identified adoption opportunities into effective training and communication plans •Experience of designing and delivering technical training programs a plus •Good working knowledge of Barclays and GTIS / BCS operations
Where will you be working?
The role of Client Experience team is to help deliver the business agenda for Barclays Collaboration Services (BCS), in alignment with GTIS goals and priorities and Barclays’ broader ambition to enable its workforce and equip them to work collaboratively, efficiently and dynamically. Focused on dual objectives of ‘Run the Bank’ and ‘Change the Bank’ the team is responsible for the communication, education and adoption of the colleague centric, digital services being introduced. The simple and flexible services will at the same time provide the foundations of the workspace of the future.
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it. Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.
Title: End User Experience Specialist
Location: New Jersey-Whippany
Requisition ID: *90247988