Job Information
Citizens Bank Lead Digital Fintech Relationship Manager in Westwood, Massachusetts
Description
Lead Digital Fintech Relationship Manager
Digital & Customer Experience is looking for a dynamic, results-driven leader to play a role in accelerating digital competencies and further fostering a test-and-learn culture within Citizens Bank. This leader will build upon existing relationships with key Boston based and new FinTech Accelerators to pair emerging technical solutions with key opportunities within Citizens. This senior leader will support business goals by partnering with key functions across both the Consumer and Commercial bank.
Primary responsibilities include:
Represents Citizens within key FinTech communities, building relationships, providing insights, mentoring start-ups on financial services regulations and constraints, as well as finding potential partnerships based upon prioritized corporate goals and objectives
Promotes a test and learn culture, serving as a subject matter expert regarding how experiences can be enhance utilizing digital technology, and conducing proof of concepts
Conducts industry research for emerging technology trends, connecting solutions with prioritized internal challenges and opportunities
Partners with key members of online & mobile, product, technology, operations, and support services team to execute against the long term digital strategy
Qualifications
Required Skills/Experience:
Excellent leadership and relationship building skills
Customer-centric, customer focused thought leader
Demonstration of ability to work effectively in a fast-paced, highly matrixed environment
Fast, informed decision maker
Ability to translate complex business concepts into a simple narrative linked to customer experience expectations
Strong prioritization skills and ability to quickly re-prioritize in a dynamic environment
Organized, controlled, engaged, polished meeting management
Excellent verbal and written communication skills
Education, Certifications and/or Other Professional Credentials:
Bachelor’s degree required; BA in Marketing, Finance or eCommerce preferred experience:
7+ years of Marketing, Strategy and/or Digital Experience with at least 5 years in relationship management
Experience partnering with FinTech start-ups preferred - building relationships, providing insights, mentoring on financial services regulations and building partnerships based upon corporate goals and objectives.
Technical Requirements:
Strong knowledge of digital technologies (big data, AI, blockchain, mobility, web/mobile app development)
Experience with development life-cycle, release management, and risk & technical debt mitigation
Strong understanding of Agile methodology
Experience with digital marketing tactics and tools
Hours and Work Schedule
Hours per Week: 40
Work Schedule: M-F
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependent’s reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.