Job Information
BMW Shared Services, LLC Inbound Collections Specialist in Westerville, Ohio
As an Inbound Collections Specialist, you are responsible for handling inbound collection calls on accounts for all BMW Group portfolios that are between 1 -74 days past due. You use your negotiation skills to find mutually agreeable resolutions and use deductive reasoning to lower the company's exposure to loss. As primary functions of this role, you document all customer interactions and handle all calls utilizing the Company's service level standards and in accordance with Fair Debt Collections Practices Act and state regulations. You are responsible for processing payments and working to bring accounts current with solid payment arrangements. Additionally, you follow up with customers as needed and prepare and send documentation within Corporate Guidelines. This position may require you to work evenings and Saturday hours as needed. Join the BMW Financial Services team and enjoy a high-performance Total Rewards package that may include:
Medical, Dental, and Vision insurance
- All with options for $0 Employee contribution
401(k) with Company match
Retirement Income Account (RIA)
Employee vehicle program
Bonus eligibility
Paid Parental Leave of up to 6 weeks
Paid Time Off in addition to Company paid holidays where eligible
Hybrid work environment
Voluntary Benefits to fit your needs
- High school diploma or GED
- 6-12 months customer service experience
- Bachelor's degree
- 6-12 months Collections experience
- 6-12 months Financial Services experience
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity