Job Information
American Express Manager Digital Product Management – KYC Customer Acquisition Capabilities in West Sussex, United Kingdom
Description
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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Manager Digital Product Management – KYC Customer Acquisition Capabilities
Are you someone who’s looking for a new challenge in Product Management? Are you someone who is motivated by delivering critical capabilities to ensure American Express can continue to back our cardmembers and their businesses? Do you enjoy a dynamic, collaborative work environment where you can make a mark? Are you passionately curious with an impulse to seek new information and explore novel possibilities? Then you could be just who we’re looking for!
We have an exciting opportunity for a Manager – Digital Product Management within the dynamic AML/KYC Product & Capabilities team, which forms part of the Company's ongoing Financial Crimes Transformation program. This Product Manager role will be a thought leader with delivery and strategic mindset, focusing on the expansion of the Customer Acquisition KYC capabilities across international markets and overseeing exciting developments to support AML/KYC governance.
This role will form part of a taskforce that will look ahead in our ambitious roadmap, paving the way for our enterprise delivery teams to deliver KYC customer acquisition experiences in International markets. You will be responsible for shaping that roadmap by leading end-to-end pre-discovery and discovery with our market partners, and translate that into product features and acceptance criteria by collaborating with product owners, platform, engineering and business stakeholders across the enterprise. You will be comfortable working on initiatives in the spotlight of senior leaders and able to lead complex discussions with market partners. Together, we will deliver the KYC acquisition roadmap to support the Financial Crimes Transformation strategy, driving outcome oriented and customer centric conversations with our business collaborators and partners to deliver for our customers.
International Operational Excellence is, responsible for supporting our international Issuing and Acquiring businesses across 27 markets, and has established a centralized Financial Crimes Transformation and Anti Money Laundering (AML) program designed to accelerate progress in delivering on KYC and AML obligations. This is in response to increased regulatory risk as a result of growing expectations and expanded regulatory requirements.
The Financial Crimes Transformation program is focused on defining a robust and sustainable AML KYC framework that can demonstrate:
Clear long-term vision, underpinning an optimised customer journey and servicing strategy translated into a multi-year capability set and delivery roadmap
Robust, sustainable processes that drive a high degree of quality with effective controls and rigorous business testing
Strong business governance and accountability
Mature business risk management practices in relation to AML and Terrorist Financing
How will you make an impact in this role?
End-to-end Product Manager across the Acquisition Program, who will lead pre-discovery and early envisioning with International market partners to support the execution of strategic deliverables to deliver the roadmap
Lead pre-discovery sessions with market partners to understand needs and must-have deviations from the existing solution offering, and organise materials for market kick-off workshops.
Develop the right AML KYC processes and experiences for our customers in partnership with key stakeholders, understanding their current and future needs and in alignment to regulatory requirements & commitments
Communicate and build consensus across multiple teams, across the globe, in creating solutions to business needs including leading in-person and virtual meetings
Translate complex business objectives into capabilities and features, working closely with enterprise product and engineering teams
Being passionate about the product, advocating the vison to inspire the program partners and stakeholders
Inform prioritization in our product roadmap and support refinement of our backlog of capabilities
Full participation with PI Planning in support of Agile and SAFe practices. Effective Product Management in close partnership with our Lean Portfolio Management (LPM) and Project Delivery & Integration (PD&I) teams, to support planning and execution across multiple platforms
Minimum Qualifications
Experience in Product Development and delivering on a product roadmap, with experience of Agile or other software development methodologies
Ability to establish and maintain effective working relationships with all levels within the organization, internally and externally
Excellent communication and collaboration skills to collaborate with various partners and to understand & articulate business outcomes
Curious and inquisitive, happy to ask questions and challenge the status quo
Understanding of the AML/KYC domain is preferred
University degree or equivalent experience is desirable
Qualifications
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job: Product
Primary Location: United Kingdom-East Sussex-Brighton
Other Locations: United Kingdom-London-London, United Kingdom-West Sussex-Burgess Hill
Schedule Full-time
Req ID: 24009002