Campus Pride Jobs

Position: Customer Service Representative Department: Park Street Branch Job Status: Full-Time FLSA Status: Non-Exempt Grade: 7 Reports to: Branch Manager Amount of Travel Required: Local Travel as Needed Positions Supervised: N/A POSITION SUMMARY Provides prompt and professional sales and service to new and existing customers. CUSTOMER SERVICE REPRESENTATIVE - ESSENTIAL FUNCTIONS Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationship. Adheres to established Westfield Bank customer service standards. Provides information regarding bank products to all potential customers both retail and commercial. Meet assigned sales goals through the sale of bank products and services to meet customers banking needs. Opens new accounts and performs account and person maintenance as needed. Obtains NMLS to take home equity loans or line applications and serve as a liaison between the customer and Loan Operations until loan closes. Resolves customer problems. Assist customers with Safe Deposit. Become Notary Public if required. Must complete BSA, AML, and other Regulatory and Continuing Education as assigned. Must adhere to all bank and regulatory policies and procedures specific to position. Performs additional duties as requested. POSITION QUALIFICATIONS Competencies Customer Relations Decision Making/Judgement Job Knowledge Quality Results Focus Education/Experience/Skills High School Diploma or GED required. Prior sales and customer service experience preferred. Become Notary Public if required. Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.