Job Information
Randstad US customer service rep in west sayville, New York
customer service rep.
west sayville , new york
posted 2 days ago
job details
summary
$50,000 - $55,000 per year
permanent
no requirements
category office and administrative support occupations
referenceAB_4617435
job details
The ideal candidate will possess strong communications & phone skills, should excel at problem solving, conflict resolution, building customer relationships and multitasking. Senior customer service representatives must possess the drive, determination, and personality to provide our customers with world class service levels regarding communications, as well as the timeliness of order fulfillment.
salary: $50,000 - $55,000 per year
shift: First
work hours: 8 AM - 4 PM
education: No Degree Required
Responsibilities
·Excellent communication, telephone, computer, email & customer-centric skills required
Computer proficiency in MS Office tools including email & excel is desired, as well as
familiarization with CRM & ERP tools such as Salesforce & Made 2 Manage is a plus.
· Entering sales orders accurately and promptly as received, ensuring the relevant details, such
as customer contact information, dates, pricing, quantity & shipping data is accurate for
processing. Communicating order acknowledgements is a must.
· Resolve customer issues regarding any product and/or processing dissatisfaction such as;
shipping discrepancies, invoicing requests, and return of any defective product.
· Ability to recommend and upsell customers on new equipment purchases
· Keep track of aged orders and make sure they ship in a timely manner
· Process credit card transactions to receive payment at customer's request
· Answer all emails on request for quotes in 24 hr. time frame for both current and potential
new clients
· Ability to work in a fast paced, self-directed environment, while being a team player.
· Effective time management skills and ability to multi-task day to day activities
Skills
- Active Listening
Qualifications
Years of experience: 0 years
Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
get in touch
we are here to help you with your questions.
AA
amrine alikhan
+1 631 427 1096 (tel:+1 631 427 1096)
amrine.alikhan@randstadusa.com