Job Information
County of Chester 911 Dispatcher in West Chester, Pennsylvania
The Telecommunicator I (911 Dispatcher) is the initial point of contact with the public and makes decisions based on established policies and procedures. This position relays information to a Telecommunicator II or Telecommunicator III, and the appropriate help is dispatched to the caller with an emergency. The Telecommunicator I position involves dispatching and clerical work.
The class begins on January 27, 2025. The first 8 weeks' schedule is Monday - Thursday 0730 - 1730. When class is complete the schedule changes to 12-hour shifts when you will continue the on-the-job training (OJT).
Essential Duties
Handle and process emergency calls in a timely and professional manner.
Input emergency calls for dispatch to the appropriate responders.
Maintain certification requirements.
Assist with quality improvement programs.
Maintain continuing education requirements.
Train new personnel.
Provide emergency medical instructions.
Review and submit caller location data corrections.
Review and submit Computer Aided Dispatch data corrections.
*For the complete list of essential duties, visit www.chesco.org/desjobs for the complete job posting
Qualifications/Preferred Skills, Knowledge & Experience
High School Diploma or General Education Degree (GED).
Ability to complete the three months of job-related training.
Must be able to clearly speak, read and write English.
Knowledge of other languages a plus.
Must be able to communicate accurately in verbal and written form.
Excellent listening and communication skills.
Ability to multi-task with minimal direction.
Ability to perform efficiently under extreme pressure.
APCO Basic Telecommunication certification or ability to achieve certification.
CPR/ TDD/ HAZMAT awareness or ability to learn CPR/TDD/HAZMAT awareness
APCO EMD certification or ability to obtain certification.
Pennsylvania call-taker certification or ability to obtain certification.