Job Information
Southeastern Community College ERP Application Specialist in West Burlington, Iowa
Position Information
Job Title ERP Application Specialist
Job Description
The ERP Application Specialist is a vital role focused on providing exceptional customer service and technical support to end users by assisting with business processes, reporting, and training. This position emphasizes project management, data analysis, and SQL initiatives while ensuring data security and integrity. The ERP Application Specialist also supports federal and state regulatory reporting, web-based programming, and assists in Ellucian ERP projects, upgrades, and ongoing support.
This position is a full-time Professional Services position (261-day contract).
Starting salary for the position is $45,000.00 annually.
Benefits include medical, dental & vision insurance, $50,000 life insurance, long-term disability, paid sick leave, paid discretionary leave, 15 days vacation per year, paid holiday and spring breaks and participation in IPERS or TIAA retirement plan.
The ERP Application Specialist will abide by the employment contract and relevant policies and guidelines of the Board of Trustees.
Essential Duties Summary
Responsibilities include but are not limited to:
Deliver high-quality customer service by providing technical assistance, guidance, and training to end users, ensuring that business processes and ERP functionalities meet their needs.
Collaborate with various departments to support their specific ERP requirements and troubleshoot issues.
Lead and participate in ERP -related projects, focusing on effective project management, task completion, and communication in project meetings.
Act as a member of the College’s Reporting and Data Team, prioritizing data requests and assisting with SQL database and reporting initiatives, ensuring data accuracy and integrity.
Support SQL -based reporting tools and provide analysis to generate insights that drive decision-making.
Work closely with end users to assess, implement, and optimize processes and procedures, ensuring alignment with business needs and operational workflows.
Collaborate with ITS Security Team and department leaders to establish and enforce user access controls and maintain database security, with a focus on privacy and compliance with regulations.
Develop and maintain comprehensive documentation on systems, processes, and technical issues to ensure efficient communication and knowledge sharing.
Provide ongoing support for the Ellucian ERP system, participating in upgrades, enhancements, and system maintenance to ensure seamless operations.
Work closely with third-party vendors to implement, manage, and maintain technical resources that align with institutional goals.
Create, manage, and resolve Help Desk tickets related to the ERP system, ensuring timely and effective resolutions to technical issues.
Commitment to the comprehensive community college philosophy and other duties as assigned.
This position requires flexibility in scheduling, with the expectation of availability beyond standard hours as work demands.
The ERP Application Specialist will abide by the employment contract and relevant policies and guidelines of the Board of Trustees.
Others duties as assigned.
Required Qualifications
Associate Degree required, with preference for a degree in Information Technology or related field.
Two years of experience in higher education or community college environments preferred.
Knowledge in SQL queries, data analysis and reporting, providing valuable insights to improve business processes.
Proficiency in SQL Reporting Services and other reporting tools preferred.
Experience in supporting Enterprise Resource Planning ( ERP ) systems; Ellucian ERP experience is preferred.
Demonstrated experience in project management and procedures is highly valued.
Working knowledge of web development tools and programming languages is preferred.
Strong computer literacy, including proficiency in Microsoft Word, Excel, Outlook, Project, and Access.
Strong critical thinking, time management, and organizational skills, with the ability to manage multiple projects and priorities.
Excellent communication skills, both written and verbal, with a customer-first mindset in resolving user issues and training others.
Ability to work with confidential information and ensure data privacy and security.
Willingness to engage in professional development to stay current with technology and best practices in ERP systems and data analysis.
Customer service excellence, with the ability to translate complex technical solutions into user-friendly processes.
Project management skills to lead and contribute to ERP projects, upgrades, and enhancements.
Strong collaboration skills, working effectively with teams, end users, and third-party vendors.
Preferred Qualifications
Physical Demands
The ERP Application Specialist must have the ability and mobility to service both campuses; ability to travel to other areas and throughout the college district as needed. Must be able to work on a basis of “available as work demands” in addition to a fixed schedule, which will include evenings and weekends. In addition, the individual in this position will actively promote a positive image for the college district.
EEO Statement Summary
It is the policy of Southeastern Community College not to discriminate on the basis of race, color, national origin, sex, disability, age, employment, sexual orientation, gender identity, creed, religion, and actual or potential parental, family or marital status in its programs, activities, or employment practices as required by the Iowa Code §§ 216.6 and 216.9, Titles VI and VII of the Civil Rights Act of 1964 (42 U.S.C. §§ 2000d and 2000e), the Equal Pay Act of 1973 (29 U.S.C. § 206, et seq.), Title IX (Educational Amendments, 20 U.S.C. §§ 1681 – 1688), Section 504 (Rehabilitation Act of 1973, 29 U.S.C. § 794), and Title II of the Americans with Disabilities Act (42 U.S.C. § 12101, et seq.).
Individuals having questions or complaints related to compliance with this policy should contact Title IX / Equity Coordinator, Southeastern Community College, 1500 W. Agency Road, West Burlington, IA 52655, email equity@scciowa.edu, phone number 319/208-5101, fax 319/208-5005 or the Director of the Office for Civil Rights, U.S. Department of Education, John C. Kluczynski Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, Telephone: (312) 730-1560 Facsimile: (312) 730-1576, TDD 800-877-8339 Email: OCR .Chicago@ed.gov.
Posting Detail Information
Posting Number AS350P
Open Date 09/23/2024
Close Date
Open Until Filled Yes
Special Instructions to Applicants
Please answer the screening questions and make sure and upload your resume, cover letter and transcripts in order to be considered for the position. Thank you.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- How did you hear about this opening?
Resume
Cover Letter
Optional Documents
Transcript #1
Letter of Recommendation
SCC Human Resources Office
(319) 208-5063
lhempen@scciowa.edu