TIME INVESTMENT COMPANY INC Collection Representative in WEST BEND, Wisconsin

JOB REQUIREMENTS: Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts. We are a growing finance company located in West Bend and we are seeking experienced collection representatives to join our team. The qualified candidate must be dependable and a self-starter who is able to learn new concepts quickly. Must have excellent verbal and written communication skills and must be able to work well individually and as part of a team. We are looking for someone with outstanding customer service skills and a pleasant personality to provide our customers with options to bring their accounts current. We offer a pleasant work environment, health/dental/life insurance, paid holidays, 401K with company match and a generous PTO package. Responsibilities and Duties Take incoming phone calls from customers to answer questions regarding their existing loan or to help them make payments on their delinquent or non-delinquent account. Take incoming phone calls from new customers for verification of their new loan application Direct miscellaneous incoming calls to the appropriate person/department. Prepare and send correspondence regarding customers inquiries via mail, email and website. Use skip tracing or other methods to locate customers Contact distributors to resolve customer issues with merchandise, delivery or installation of products purchased Process credit/loan disputes or verification questions as requested Other miscellaneous duties as assigned Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Refer unresolved customer grievances to designated departments for further investigation. Answer customer questions regarding problems with their accounts. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. Locate and monitor overdue accounts, using computers and a variety of automated systems. Negotiate credit extensions when necessary. Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts. Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers. Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise. Record information about financial status of customers and status of collection efforts. Advise customers of necessary actions and strategies for debt repayment. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Qualifications and Skills High school Diploma or Equivalent 2-4 years of Customer Service, Call Center, Collections, or Sales is preferred Must have excellent phone etiquette with a pleasant attitude Must have excellent written and verbal communication skills Must have patience and the ability to stay calm in difficult sit uations Must be detail-oriented and a self-starter Must be able to prioritize and make decisions Must be able to work a flexible schedule, including some nights and Saturdays Must be able to learn new concepts quickly Must be able to work well individually and as part of a team Previous experience in consumer finance is a plus ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.indeedjobs.com/time-investment-company