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Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

CVS Media Exchange is hiring an Account Coordinator who will report to the Sr Manager, Account Management.

CVS Media Exchange [CMX] is dedicated to driving measurable outcomes for our suppliers, merchants, stores, GMs, brand advertisers, and agencies. Our full-funnel ad solutions leverage CVS’s in-store and online data, extensive reach, and to provide measurable results for our clientele. With a range of flexible pricing and buying models, including self-service; these solutions help businesses build brand awareness, engage with CVS consumers, and convert CVS consumers to shoppers.

As a CMX Account Coordinator within our CVS Media Exchange (CMX) business, you will be responsible for collaborating with the Sr Manger, Account Management, Account Managers and Partner Managers within your assigned category vertical. This individual will provide the highest level of support from pre to post sale activities for newly activated client partnerships. In addition to supporting new business, the account coordinator will coordinate pre and post-sale activities for all Self-serve and PMP accounts aligned to their vertical.

You will deliver the highest level of client service for our suppliers while working towards renewal and incremental revenue. You should demonstrate a curious, data driven and solutions-oriented approach to your business. This role is customer-oriented, requires excellent communication skills, numerical analysis, strong organization, project management and ability to multi-task.

The candidate must be commutable to one of our corporate offices and be willing to work a hybrid schedule. Hybrid model with 3 onsite days/week at one of these locations:

Chicago, IL

Blue Bell, PA

Boston, MA

Wellesley, MA

New York Soho area, NY

Woonsocket, RI

Responsibilities:

Collaborate with internal partner teams to build successful digital media campaigns aligned to client KPIs for new business and assigned clients. This includes activities such as:

• Building out media campaign proposals in partnership with the sales and media teams

• Act as daily point of contact for client post sale questions and updates

• Reviewing and executing IOs and SKU mapping for campaign greenlight

• QA’ing billing terms and facilitating IO signatures

• Coordinating launch assets and creative files with internal partners

• Facilitate the end-to-end creative process between the advertiser and CMX’s creative team

• Providing campaign launch confirmations and screenshot

• Partner closely with the cross functional teams on campaign activation, trafficking, and optimizations.

• Lead meeting cadences with clients to communicate key campaign performance metrics, insights, optimization recommendations and upsell opportunities.

• Support monthly campaign billing, ensuring accuracy and delivery.

• Coordinate with internal teams to develop end of campaign reporting and presentations for clients

• Establishing reporting dashboard for all client campaigns and QA’ing reporting metrics after launch

• Assistance with creation of sales materials as needed

• Manage and develop strong, collaborative relationships with partners across the organization and lead cross-functional teams including Media Strategy, Optimization, AdOps, Creative and Billing to ensure consistent communication and execution of client strategy

• Proactively self-educate around assigned client categories, retail and retail media industry trends to identify best practice opportunities for CMX to share with the team

Required Qualifications

• 2+ years previous work experience in Sales, Retail Marketing, Account Management, Media or related field

• 2+ years of experience using Microsoft Office tools.

• 1+ years proven experience managing client relationships and effectively problem solving.

Preferred Qualifications

• Effective multi-tasking skills with proven ability to support multiple campaigns/initiatives for multiple stakeholders.

• Team player mentality and ability to work well with cross-functional partners in a fast-changing environment.

• Analytical thinker: digest data and make recommendation

• Organized: ability to prioritize and deliver timely work; best in class project management skills

• Proficiency in Office Suite, PowerPoint, and Salesforce

• Flexible: dynamic, hard-working, and able to pivot direction quickly to keep up with business demands

• Strong familiarity with digital environment: eRetail, eCommerce, or experience in a retail media network is a plus

• Proficiency in Office Suite, PowerPoint, and Salesforce

• Bachelor’s degree preferred

Education :

Bachelor’s degree or equivalent (HS Diploma + 4 years of relevant experience) required.

Pay Range

The typical pay range for this role is:

$46,988.00 - $122,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 02/28/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.