Job Information
Washington County IT Helpdesk Technician in WEISER, Idaho
This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2176742
WASHINGTON COUNTY
256 East Court Street, Weiser, Idaho 83672
Job Title:
IT Helpdesk Technician
Department:
Information Technology
Reports To:
FLSA Status:
Starting Pay:
Information Technology Director
Part time up to 19 hours weekly / Exempt
\$17,745 plus annually, depending on experience
General Statement of Duties:
The Information Technology (IT) Computer Technician performs a variety of technical duties related to installation, maintenance and support of Washington County computers, telephone systems, print devices, network connectivity, and other equipment. Performs related work as required.
Primary Job Responsibilities:
Constantly provides outstanding customer service to all.
Builds and maintains respectful, positive working relationships with staff, supervisors, outside agencies, and the public using excellent customer service principles.
Helps with managing Active Directory, creating/maintaining users, computers, etc.
Following through with technical issues until a resolution has been found and documenting details for future reference.
Helps monitor network devices to determine configuration changes. Investigates user problems, performs diagnostics, analyzes, troubleshoots, and resolves user network and system problems across departments.
Setup, configure, install, and troubleshoot notebook and desktops computers, printers, miscellaneous peripherals, and servers.
Updates and maintains IT asset inventory.
Documents the implementation of, and modifications to, technology systems as assigned.
Works efficiently with vendors, technicians, and implementation teams as needed to complete assigned duties and tasks.
Researches and recommends technology solutions that align with current and future fiscal year priorities.
Performs all work duties and activities in accordance with Washington County policies, procedures and safety practices.
Performs other duties as assigned. Nothing in this job description restricts management\'s right to assign or reassign duties and responsibilities to this position at any time.
Job Specifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the primary job responsibilities.
Must be able to pass a criminal history background check.
Must pass a pre-employment drug test.
Must possess a valid drivers license.
Must be flexible to work various hours, nights, weekends, holidays, and after-hours support as required.
Other Knowledge, Skills, and Abilities:
Preferred Experience:
Computer security methods and procedures.
Personal computer installation, operation, and maintenance.
Information system and networking practices and principles.
Printer operation and maintenance.
PC hardware, software, and specialized applications.
Experience with virtualization technologies.
Networking protocols and interface systems.
Diagnostic methods for computer hardware and software.
Required:
Strong customer service orientation.
Ability to prioritize multiple tasks and manage projects.
Ability to work as part of a team as well as independently with minimal supervision.
Must be able to work in a fast-paced environment with multiple interruptions.
Ability to analyze operating problems of hardware and software and develop effective solutions.
Ability to maintain and upgrade computer systems.
Ability to maintain a professional demeanor during stressful situations.
Be highly self-motivated, directed and pay attention to detail.
Educat on and Work Experience:
High