Job Information
MAPFRE Insurance Supervisor, Casualty Claims (Hybrid) in Webster, Massachusetts
Supervisor, Casualty Claims (Hybrid)
Date: Jun 4, 2024
Location:
Webster, MA, US
Company: MAPFRE
Job Summary
Supervise a unit of Adjusters within the Casualty Claims Department assuring proper investigation, development, and settlement of casualty claims. Provide claims technical direction and assistance to staff members. Monitor compliance with procedures and department expectations in the handling of first and third party Automobile Casualty claims. Ensure customer service standards are achieved. Hire, train and develop staff; playing an active role in career development.
Knowledge, Skills and Abilities
Education: Bachelor's Degree or professional level of knowledge in a specialized field, or equivalent related experience preferred.
Experience: 7 - 9 years or Associates Degree equivalent plus 9 - 11 years.
Knowledge: Complete understanding and knowledge of industry, practices, standards, and concepts within field of work and broad business segment. Solid knowledge of management practices.
Decision Making: Typically makes decisions that impact short-term results. Interprets and executes policies and guidelines set by higher level management. Determines how to meet schedules, allocating resources. Typically makes operational decisions independently. Recommends modifications to operating policies. Problems are generally diverse and may impact multiple units.
Supervision Received: Assignments are received in objective-oriented terms, and combine both strategic and tactical responsibilities. Work is reviewed for unit's overall adequacy in meeting organizational objectives.
Leadership: First level manager who typically manages exempt employees and or subordinate supervisors of non-exempt employees. Direct reports typically exercise significant latitude and independence in their assignments. Provides direction to subordinates based on general policies and management guidance. Develops and administers budgets, schedules, and performance requirements.
Problem Solving /Operations/Direct Work Involvement: Advises work unit regarding tasks, projects, and operations. Generally becomes involved in day-to-day operations only when required to resolve complex problems or meet deadlines.
Client Contacts: Frequent contacts with internal and external parties at various management levels concerning operations or scheduling project phases. Communication typically involves persuasion, and negotiation with middle management levels. May interface with senior management.
Additional Knowledge, Skills and Abilities
Insurance course work strongly preferred. Field adjusting, claims auditing or multi-line claims handling experience including claims in litigation desired. Superior oral and written communication skills. Excellent technical, analytical, and organizational skills. The ability to work independently and represent the department on interdepartmental committees. This position also required leadership ability, excellent customer service and interpersonal skills, computer knowledge and the overall ability to use tact and discretion to achieve and exceed unit and departmental goals. Strong ability is needed to make sound business decisions relative to daily workload priorities and adjustments based upon claim and staffing fluctuations, as well as, decisions regarding hiring, promotion, discipline, and when necessary, termination of employees. Also important is the ability to identify, recommend, and implement improved methods, procedures, and workflow along with the ability to be innovative and adaptable and insure the unit remains adaptable in a fast paced, multi-task environment. Also key is maintaining positive employee and customer service relations and creating an open and caring work environment conducive to getting the job done efficiently, developing the skills of adjusters and assisting in career path planning. Must posses good math skills and be able to work in a fast paced environment.
If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com .
We are proud to be an equal opportunity employer.
Nearest Major Market: Worcester
Job Segment: Call Center Manager, Call Center Supervisor, Claims, Call Center, Manager, Customer Service, Insurance, Management
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