Nelnet ALLO IT Support Analyst in Wayne, Nebraska
At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our fiberhoods.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and work-life balance is an everyday practice.
Who We Are
Here at ALLO, we’re all about giving our customers a faster and better experience. We’ve provided homes and businesses with unparalleled speeds and dedicated customer service for more than 15 years. Whatever the task may be, we always get the job done with a smile because we know how much customers love our faster, friendlier service. ALLO was created to bring people into the fiber future, and we need inspirational individuals that can help us on our mission. If you’re passionate, awesome, and determined, we’d love to find the right fit for you.
We're looking for a sharp, self-motivated, problem-solving IT Analyst to join our team.
Our IT analyst role is unique and will include elements of service desk and desktop services, along with the responsibility of exceptional service delivery. You will receive inbound service requests via phone and service management software. You will provide guidance, assistance, coordination, and follow-up on requests, questions, problems, and malfunctions of systems applications, hardware, or software supporting internal customers.
Responding to client support requests via phone or service management portal
Contacting clients to find out the nature of the problem
Traveling to the client's location or connecting via remote link
Troubleshooting hardware and software issues
Installing and maintaining hardware and computer peripherals
Installing and upgrading operating systems and computer software
Troubleshooting networking and connection issues
Advising on software or hardware upgrades
Associate degree in Information Science or related field along with familiarity with A+, Network+, or ITIL Certifications. This educational background, or an equivalent combination of education and experience would be nice to have but is not required.
1-3 years of proven experience in a heavy customer-focused support environment.
Knowledge in desktop hardware, including laptops, basic telephony, and printing.
Knowledge with Microsoft Office 365, Outlook, and collaborative applications like MS Teams.
Familiarity with Service Now or similar tool for service and incident tracking and follow-up.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
Display exceptional customer service skills
Ability to perform collaboratively within a team-focused environment
Ability to work cross-functionally with tier 2 support teams
Strong oral and written communication skills (e-mail, chat, and telephone conversations) with technical and non-technical clients
Strong interpersonal skills with technical and non-technical clients
Ability to work with a minimum of direct supervision
Proven technical aptitude to include strong troubleshooting skills
Strong organization skills and an ability to follow issues/tasks to completion
Travel to Allo community markets when needed
Able to lift a minimum of 50lbs
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .
Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Corporate Recruiting.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or firstname.lastname@example.org .
Nelnet is a Drug Free and Tobacco Free Workplace.
Nelnet is a leading student loan servicer – but we’re even more than that. We’re a professional services company, telecommunications innovator, and K-12 and higher education expert (and that’s just the shortlist). For over 40 years, we’ve been serving our customers and making their dreams possible.
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