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Aston Carter Technical Customer Service Representative in Waunakee, Wisconsin

Onsite Technical Customer Service Representative

$17-$20/hr

3 Month Contract-to-Hire

Description:

Responsible for providing sales support to customers and sales reps including but not limited to expediting, quoting, order taking, restocking and troubleshooting problems. It's not a typical CSR role where it is call after call. They are taking custom orders and will have client specific questions that will require reaching out to other departments such as engineering and warehouse. They will be starting as Order Processing Reps which is more of a data entry role while they are learning the system and product lines. They'll be working in Outlook, Excel, and SAP.

The bilingual customer service representative will be supporting 80% US customers and 20 % South America customers.

Skills:

customer service, orders, SAP, bilingual, spanish, troubleshoot, tech support, technical support

Top Skills Details:

customer service, orders,SAP

Additional Skills & Qualifications:

MUST:

-1 year of customer service or order entry(resume)

  • Ability to think analytically and pick up technical product knowledge (verify thru references)

-Positive attitude (verify thru references/IOI)

-45 WPM

-Strong computer skills (verify thru references)

  • Excellent attention to detail (verify thru references)

  • High School Diploma

NICE:

  • 4 year college degree

-Experience with SAP

  • 2-4 years of experience working in technical customer service

  • Familiarity with power transmission industry

  • Candidate who enjoys some type of technical aspect outside of work (car mechanic, farmer, etc)

  • Bilingual in English and Spanish (verify thru references)

Experience Level:

Entry Level

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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