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JOB REQUIREMENTS: Supervisor, Transplant Product Support Job Locations US-WI-Waukesha Job ID 2024-3601 Category Customer Support/Sales Overview Werfen Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong. We are seeking a Transplant Product Support Supervisor who will be responsible for developing and managing a team of highly skilled Technical Support (TS) Representatives by creating an environment based on a culture that encourages teamwork, creativity, and excellence. They will provide world-class support to customers, distributors, and partners. The Transplant Product Support Supervisor will also work closely with decision makers and other departments to regularly identify, recommend, and implement processes and procedures to enhance the customer experience and drive team efficiency. If you enjoy troubleshooting and following up on product based complaints, then we want to hear from you. Apply today! This position is not eligible for sponsorship for work authorization. Therefore, if you will require sponsorship from us for work authorization now or in the future, we cannot consider your application at this time. Supervisor, Transplant Product Support Responsibilities Key Accountabilities: Effectively lead and motivate a highly skilled team of TS Reps including training and the development of employee skills. Provides supervision to the Technical Support staff associated with the transplant product lines. Assist staff in managing customer inquiries and complaints. Provide the highest level of service and support to our customers through prompt, efficient, and detailed responses. Handle sensitive case escalations, applying customer service skills to directly resolve complex cases and help frustrated customers. Ensure timeliness and quality of all communication and support to the customer. Build and cultivate relationships with internal and external stakeholders to promote customer satisfaction and sustain business opportunities in the Transplant division. Ensure processes are defined, communicated, and adhered to. Lead the development of departmental procedures and/or work instructions. Rooting out inefficiencies, incorrect procedures, and practices. Identify training gaps to improve performance. Manages and oversees... For full info follow application link. Immucor is an Equal Opportunity/Affirmative Action Employer; Minority/Female/Disability/Vet; Drug Free Workplace ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/FE6048BD3AD44A0C