Job Information
GENERAC POWER SYSTEMS HR Shared Services Coordinator I in WAUKESHA, Wisconsin
JOB REQUIREMENTS: Company Generac Power Systems Name HR Shared Services Coordinator I Req # 64221 Employment Type Full Time Shift 1st At Generac, Our People help make the world safer, brighter, and more productive. United by our Values, people with diverse backgrounds and points of view work together to ensure our global customers have peace of mind. We are a team of builders and doers who share a passion for innovation and a desire to outpace others. As an inclusive workplace, we empower our employees to embrace diversity in all forms, celebrate our differences, and treat everyone with equity and respect. At Generac, our success is powered by Our People. Job Summary: The HR Shared Services Coordinator I will provide exceptional, high-volume HR customer service support to our workforce and HR Partners while applying superior client-focus, communication, and organizational skills. Strong detail orientation and analytical skills, critical thinking, and the ability to prioritize in a fast-paced environment will contribute to the success in this role. Essential Duties and Responsibilities: Delivers positive, prompt, and effective HR customer service to internal customers as the first point-of-contact through telephone, email, and tickets regarding questions related to HR programs, policies, and systems. Assist employees with navigation through these systems with step-by-step guidance to complete tasks. Develop and maintain process documentation, knowledgebase articles, and FAQs for all areas of accountability. Leverage these items daily to provide consistent administration of processes and responses to our customers. Promptly triage or seek guidance from escalation groups as needed for complex questions, abiding by Service Level Agreements (SLAs). Ensure that for each inquiry, accurate and concise information is captured in the ticketing system to allow for an audit trail and production of accurate management information. Provide HR data entry, audit, and transactional support with high quality and data accuracy. Accurately administer Leave of Absence (LOA) transactions, including determination, eligibility, extension, scheduled return to work, short & long-term disability, and intermittent time off requests. Administer and act as process owner for a variety of HR programs such as tuition reimbursement, new hire gifts, and service awards. Monitor and evaluate HR transaction workflow and volume in order to meet performance goals. Minimum Qualifications: Associates Degree or equivalent experience 6 months to 1 year of Human Resources Experience Preferred Qualifications: Associates Degree in Business or Human Resources 2 years experience administering HR Data in HRIS 1 year customer-facing experience. Knowledge, Skills, and Abilities: Working proficiency in Microsoft... For full info follow application link. Generac Power Systems Inc. is an equal opportunity employer/Minorities/Females/Vet/Disability. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/C52C5D1367B4407F