Job Information
EXPRESS EMPLOYMENT PROFESSIONALS Customer Support Administrator in WAUKESHA, Wisconsin
JOB REQUIREMENTS: Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers\' problems. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Determine charges for services requested, collect deposits or payments, or arrange for billing. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Resolve customers\' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Prior order entry or data input experience is required. Accurate and efficient typing skills are required. Needs 1-2 years in manufacturing background ***** APPLICATION INSTRUCTIONS: Apply In Person: 2717 N. Grandview Blvd., Suite 100 Waukesha, WI 53188 E-Mail a Rsum: Bobee.Bero@expresspros.com Apply Online: www.expresspros.com/waukeshawi/ Fax a Rsum: 262-347-4891 Call For Appointment: 262-264-5553 This position is listed by a private employment agency. The agency is the legal employer. No fee will be charged of the job applicant.