Job Information
Eaton Corporation Application Engineer in Waukesha, Wisconsin
Eaton’s ES AMER ESS division is currently seeking a Application Engineer.
The expected annual salary range for this role is $80250.03 - $117700.04 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you’ll do:
The Application Engineer is primarily responsible for providing post-sales support from within the Voltage Regulator Support Group. This support will include product troubleshooting and issue resolution, facilitating warranty or service involvement, customer training, service-related customer visits, and writing and editing of product documentation. Performance of these duties to satisfy the customer needs regarding customer use of voltage regulator products is imperative. In addition, this position must effectively and efficiently communicate with customers, participate in customer resolution activities, and be involved in product training activities.
What you’ll do:
Perform troubleshooting, and testing supporting equipment analysis investigations and providing technical guidance for repairs in the field or returned to internal/external service providers to improve customer experience.
Provide organization with information relative to trending product data from the field and through direct Voice-of-Customer interactions to enhance quality, corrective actions, and new product development.
Maintain an in-depth knowledge of the voltage regulator apparatus and associated products with continuous training to better be able to perform key functions of the position.
Assist as requested in the organization of, or participate in, customer visits, plant tours, or customer witness testing to cultivate customer relations and experience.
Participate and lead customer training for Voltage Regulators products at the factory and sites around the United States, and Internationally to build customer familiarity and comfort with the products and cultivate customer relationships.
Write, edit, and update voltage regulator product literature to help promote our products and meet the needs of users.
Utilize the applicable Voltage Regulator Support Group Q-Pulse database to record and create detailed records describing customer issues and work with cross-functional teams to ensure customer issues are resolved and tickets are closed in a timely and accurate manner. This data will be utilized to enhance product quality, display value to customers and in new product development.
Continuously review and update voltage regulator training presentation to keep them current and relevant. "
Qualifications:
Basic Qualifications:
Bachelor’s degree from an accredited institution.
Two (2) years of experience in production, manufacturing, quality, field service or engineering experience in electrical equipment or power systems products
Must be eligible to work in the United States without corporate sponsorship now and in the future.
No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Waukesha, WI will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.
Preferred Qualifications:
Bachelor’s degree in Engineering an accredited institution.
SAP experience
Customer service experience
Experience with Microsoft Office tools
Bilingual
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.