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Kelly Services Quality Assurance Document Control Specialist I in Waukegan, Illinois

Job Code

Quality Assurance Document Control Specialist I


North Chicago, IL

Labor Type

Business Professional

Positions Requested


Start Day of Week


Hours per Day


Hours per Week



Pay rate: $25/hr.

Job Description:

The focus will be in the Product Complaints area Candidate will be performing reconciliation of complaints and adverse events. Seeking candidates with complaint handling experience or reconciliation experience. The position will be detail oriented, and require review of attachments and event information to determine case matches. Candidates must be able to make decisions independently.

Although 3-5 years of Quality and/or complaint handling experience is preferred, the manager has shared newer college graduates with limited experience that hold a four year degree in Science or a Nursing/medical background will be considered.

Job Posting Intake Questions:

What hours and days will this person be working? M-F 8-4:30/5

What are the top 5 skills/requirements this person is required have?

Required Skill 1: Detail oriented

Required Skill 2: Microsoft Excel Knowledge and Experience – Pivot tables, sorting, filtering are a must

Required Skill 3: Adaptive to change

Required Skill 4: Self-starter/independent worker

Required Skill 5: Taking initiative to improve/create efficiency

What years of experience, education, and/or certification is required? 1 year quality and/or complaint handling experience. Degree.

What is a nice to have (but not required) regarding skills, requirements, experience, education, or certification? 3-5 years quality and/or complaint handling experience. Degree in science, nursing, or equivalent.

What is the environment that this person will be working in (i.e. group setting vs individual role)? Cubicle environment, individual role

Is any testing required for this role? None

Does this position offer the ability to work remotely on a regular basis or is it an on-site role? If remote opportunity exists, what are the options (i.e. 1 day remote, 4 days on-site)? Yes, we do have the option to work remotely. Currently it is not a set number of days but flexible

Other notable details from the hiring manager about this role – this role requires sitting at a computer for long periods of time, candidate must be comfortable in that type of environment

Why Kelly ® ?

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.