Job Information
Manulife Director, Global Digital Acceleration in Waterloo, Ontario
We are looking for a Director, Global Digital Acceleration, to drive evolution and adoption of our leading-edge digital guidelines & standards to enable our Digital Customer Leadership ambitions. The Director, Global Digital Acceleration, acts as the lead facilitator, partnering with stakeholders to activate these guidelines & standards across the enterprise. To this end, you will work with Product Ownership, Technical Leadership, and key functional leadership to ensure we provide an exceptional customer experience, differentiated from our competitors, enabled by embedding the guidelines & standards into Manulife’s Digital Product Management ways of working.
In this role you will:
Lead planning, implementation, and measurement associated with the digital governance framework, as defined by Digital Customer Guidelines
Own the guidelines & standards framework and develop a roadmap for continued evolution to support the evolving industry.
Identify functional owners and partner with them to ensure guidelines & standards have supporting tools, practices and training created to support teams.
Leverage latest ways of working to develop strategies and tactics for realizing digital customer leadership goals inside the organization.
Govern the ongoing evolution of digital customer guidelines & standards in the organization.
Stay connected to emerging trends and best practices related to digital product management.
The ideal candidate is:
A persuasive communicator adept at engaging executives
Passionate about emerging digital customer enablement technologies and their impact on user experiences
Organizationally savvy with a knack for influencing action.
Intellectually curious and thrives in ambiguous environments.
Experienced with Executive-facing communication and presentation.
Skilled with Stakeholder management and communication
Well versed indefinition of outcomes, communicating progress, and facilitating planning meetings.
Knowledgeable in agile ways of working and Human Centered Design (HCD) concepts
Job Requirements:
5+ years of digital product management experience with a comprehensive understanding of digital engagement
Extensive knowledge on digital practices and governance
Product Management certification is desirable.
MBA or equivalent degree preferred.
Background in Financial Services/Insurance is a plus.
#LI-hybrid
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .
Primary Location
Toronto, Ontario
Working Arrangement
Hybrid
Salary range is expected to be between
$103,050.00 CAD - $185,490.00 CAD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.