Job Information
State of Vermont Fair Hearing Specialist - Limited Service in Waterbury, Vermont
This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1213979
Overview
The Fair Hearing Specialist (FHS) manages and maintains ownership of cases that have been escalated by applicant households in disagreement with an Economic Services Division (ESD) eligibility determination.
Examples of Work:\ Incumbents of this job class will experience fluctuations in assigned duties in response to the organization\'s needs, program changes, special project needs, and changes in experience levels.
\ The FHS conducts investigative research on public assistance cases escalated to the Fair Hearing Specialist from applicant households who are in disagreement with an eligibility determination, communicates to research a case with professional partners including: Office of the Attorney General, Vermont Legal Aid, Human Services Board, and other agencies as needed. The FHS receives Fair Hearing requests from ESD staff and determines next action. When a FH case is concluded, he/she contacts the petitioners and department attorneys to address and close any outstanding details regarding the case. In some cases the Fair Hearing Specialist may testify under oath at Fair Hearing proceedings with the Assistant Attorney General\'s office, most often over the phone but with the potential for in-person testimony.
\ Knowledge, Skills and Abilities:\ Possesses and maintains mastery of systems used to work cases and conduct research, including but not limited to ACCESS.\ Maintains mastery of eligibility rules and policy for the General Assistance program.\ Ability to effectively balance legal and ethical ramifications of decisions.\ Ability to combine expert knowledge of rules and policies with empathetic delivery of unwelcomed news.\ Understands the urgency of meeting daily deadlines, and consistently meets them.\ Strong, professional verbal and written communications; efficient and effective phone skills are required.\ Must be knowledgeable and proficient in databases, healthcare processing systems, Microsoft Word, Microsoft Excel, Microsoft Outlook, and SharePoint.\ Ability to work within a fast-paced, quickly evolving organization with changing priorities.\ Must be comfortable and effective when working with culturally diverse groups of individuals and their different needs and viewpoints.
Environmental Factors
Duties are performed in a standard office setting. Some travel may be necessary, for which private transportation must be available. Stressful interaction with upset or emotional clients may occur. Staff workload may frequently be heavy. Work outside of typical business hours may be expected and incumbents might be required to appear in court, representing the State of Vermont.