Campus Pride Jobs

Mobile Campus Pride Logo

Job Information

Electronic Environments Service Coordinator: Home Automation in Water Mill, New York

Electronic Environments is an industry leader in customized residential technology solutions. For over 35 years, our focus is to provide clients with simple-to-use solutions of the latest A/V and environmental controls. EENY brings unmatched knowledge and experience along with the highest standards to our clients in the New York Tri- state area and beyond. We pride ourselves having driven and collaborative teams: exceptional people delivering exceptional results! Join our diverse group of highly talented individuals who contribute to Electronic Environment’s fast paced, casual, and supportive work environment.

We are currently looking for a Service Coordinator to work in our New York City office. Residential A/V experience is preferred.

Responsibilities and Duties

  • Provide and maintain elevated standards of client support by phone and via email including but not limited to:

  • Remote t roubleshooting by requesting and sourcing information from a client or client representative.

  • Rebooting of c lient s ystems via multiple software platforms .

  • Handle technical remote troubleshooting in the following areas:

  • Audio & Video Distribution Concepts and Equipment

  • HDMI Baluns

  • HDMI Matrix Switches

  • Fiber Baluns

  • Video over Network Distribution Equipment

  • IR, RS-232 and Network Control protocols

  • Networking

  • VPN Connections

  • Port Forwarding

  • Crestron Control Systems

  • Savant Control Systems

  • MAC OS

  • Creat e and update service tickets and service upgrade tickets within project software.

  • Coordinate with clients to accept payments for overdue or current service bills.

  • Maintain and update client information.

  • Initiate equipment repairs or replacements with vendors . T rack progress and proceed to schedule re-installation of repaired/replaced units as applicable. Update service ticket with project information and status.

  • Review web resource tools to proactivity identify client needs based on historical data , previous service calls , and current alerts.

  • Coordinate with internal stakeholders to schedule delivery and pickup of product for upgrades or service tickets.

  • Confirm appointments, time line for access and point of contact for service dispatch, provide notes in project software.

  • Provide service technician with accurate notes and documentation on the issue(s) , state what has already been addressed and what is required on site.

  • Confirm appointments with clients prior to dispatching.

  • Assist with emergency client requests as needed, provide clients with reasonable expectations for repair.

  • Work alongside sales team to transfer applicable tickets to upgrade proposals.

    Job Qualifications

  • 3 - 5 years’ experience working within a customer service base environment with high end clientele.

  • High school diploma or equivalent required, bachelor's degree preferred.

  • Technical experience with remote troubleshooting AV and networking equipment, ideally in the home automation sector.

  • Working knowledge of Creston, Savant, Lutron control systems.

  • Professional phone edetate, strong written communication skills and ability to balance several communication platforms simultaneously.

  • Experience interacting with stakeholders at all levels; over communicator.

  • Demonstrated ability to self-motivate and follow-through.

  • Attention to detail, great organizational skills, the ability to meet tight deadlines, and to juggle multiple critical requests.

  • Have a solid grasp of customer success and ample experience developing client relationships, working with clients directly to find solutions.

  • A ptitude for working within multiple software platforms.

    Our company benefits include:

  • Competitive salary based on experience

  • Insurance benefits (Medical, Dental, Vision, FSA, Life, AD&D, LTD)

  • 401(k) retirement plan

  • Generous PTO policy

  • Access to employee purchase opportunities

  • Casual work environment & strong commitment to work/life balance

  • Continuous training opportunities as well as attendance to industry conferences

Department

Service

Employment Type

Full-Time

Minimum Experience

Mid-level

Compensation

27-30/Hour DOE

DirectEmployers