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Summary This position is located in the Department of Health and Human Services, Office of Inspector General, Office of Management and Policy. This job will close at 11:59p.m. EST on the date we have received 100 applications which may be sooner than the closing date. The salary range reflects Washington, D.C. locality pay. Responsibilities This position serves as Director, Operations Management Division (OMD), leading a team of technical engineers and IT support staff through subordinate supervisors in three primary branches. The position reports directly to the Chief Information Officer (CIO). The branches within the OMD of the Health and Human Services (HHS) Office of Inspector General (OIG), comprise the Network Engineering Branch, Infrastructure Services Branch, including Cloud Operations, End User Services, Identity Access Management, Operations Support Branch, and senior advisors to the director. These branches cover customer support (Tier 1), Operations (Tier 2) and Engineering (Tier 3). Collectively, these teams develop and maintain the critical IT infrastructure and operations that enable the OIG mission. The incumbent also works closely with their fellow Director counterparts within the Office of the Chief Information Officer (OCIO), the Chief Technology Officer (CTO) and the CIO. Also, must work with any and all stakeholders to enhance, enrich and provide solutions to the HHS OIG user community that supports the strategic plan, business and mission drivers of the organization. The OMD Director provides oversight, management, and guidance for fully integrating and maintaining IT operational systems to provide a seamless IT experience to OIG employees. Incumbent leads projects to support infrastructure changes, build new capabilities and products for customers, and execute program management functions (including strategic planning, budgeting, project execution, etc.). Application of expertise and technical knowledge on IT infrastructure and cybersecurity is required. The incumbent participates with senior executives in developing and implementing major IT policies and services. Operational areas affected by OMD include, but are not limited to monitoring and applying advanced troubleshooting techniques to identify and resolve IT infrastructure and employee IT issues, using data and lean management techniques to improve the performance and quality of IT services provided to OIG employees and customers and developing innovative IT solutions in support of the OIG mission. The incumbent is also responsible for customer services and help desk operations for all IT mission and business systems supporting the OIG. Incumbent may be called upon to represent the agency and top agency officials in communications and meetings that may require the incumbent to have access to sensitive materials. Develops and implements strategic roadmap for providing innovative information technology products and services to support the OIG mission. Develops, implements, and matures OIG IT services using standard practices and approaches aligned to best practices such as the Information Technology Infrastructure Library (ITIL). Coordinates with OIG Chief Data Officer and OIG Components to provide computing environments to support Big Data and analytics initiatives. Performs other related duties. Requirements Conditions of Employment Qualifications Applicants must meet all the qualification requirements, including education, and any selective placement factors described below within 30 days of the closing date of this announcement. Education used as part of an application package will only be considered if complete transcripts are submitted and must be from an accredited institution as recognized by the U.S. Department of Education. To see if your institution is accredited, please follow this link: http://ope.ed.gov/accreditation/Search.aspx Applicants must have 1 year of specialized experience equivalent to the next lower grade level in the Federal service which provided the applicant with the knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience Applying conventional and advanced IT principles, concepts, methods, standards, and practices sufficient to accomplish assignments such as developing and interpreting policies, procedures, and strategies for planning and delivery of enterprise IT infrastructure services; Experience providing technical advice on IT issues, ensuring the rigorous application of information security/information assurance policies and making decisions or recommendations; and Experience conducting risk and vulnerability assessments of planned infrastructure and installed information systems to identify vulnerabilities, risks, and protection needs. In addition to the Specialized Experience noted above, applicants must also meet and demonstrate the IT-related experience demonstrating each of the four competencies listed below: All applicants must possess IT Specialist experience in the major areas of Systems Administration and Customer Support which demonstrate the following competencies: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Your resume should include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week. Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. Education Additional Information Recruitment Incentives: Payment for relocation expenses May be authorized for this position. A recruitment bonus will not be offered. Repayment of student loans will not be offered. Private sector work experience may be approved as credit for your Annual Leave accrual. Security and Background Requirements: A background security investigation will be required for all appointees. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. Failure to successfully meet these requirements may be grounds for appropriate personnel action. In addition, if hired, a background security reinvestigation or supplemental investigation may be required at a later time. Applicants are also advised that all information concerning qualifications is subject to investigation. False representation may be grounds for non-consideration, non-selection and/or appropriate disciplinary action. E-Verify: If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System. Federal law requires DHS to use the E-Verify System to verify employment eligibility of all new hires, and as a condition of continued employment obligates the new hire to take affirmative steps to resolve any discrepancies identified by the system. The U.S. Department of Health and Human Services is an E-Verify Participant. Direct Deposit: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing. Career Transition Program (CTAP) and Interagency Career Transition Assistance Program (ICTAP) Documentation: If you are a displaced or surplus Federal employee eligible for consideration under the CTAP or ICTAP, you MUST submit proof of eligibility. Appropriate documentation such as a reduction-in-force (RIF) separation notice, an SF-50 reflecting your RIF separation, or a notice of proposed removal for declining a directed reassignment or transfer of function to another commuting area. You MUST also submit documentation to reflect your current (or last) performance rating of record along with your application package. Those eligible for consideration will need to be rated as well-qualified at 85.0 or above on the rating criteria for this position in order to exercise selection priority. For more information about ICTAP, go to: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition. EEO Statement: HHS is an equal opportunity employer. Selection for this position will be based solely on merit without regard to race, color, religion, age, gender, national origin, political affiliation, disability, sexual orientation, marital or family status, or other differences. Disabled Veteran Leave: HHS OIG participates in the Wounded Warrior Federal Leave Act of 2015. To learn more about this benefit, please go to: Disabled Veteran Leave (opm.gov).