Peloton Interactive, Inc. Senior Instructional Designer in Washington, District Of Columbia
ABOUT THE ROLE
The Senior Instructional Designer will be a member of the Member Support Training & Development Team. The right candidate will have 5+ years of experience in designing adult-learning elearning material. Past experience that includes customer service and customer service training is preferred. The candidate must be highly organized, have the ability to maintain multiple project deadlines, have experience in training, and have excellent written communication skills.
The role will report to the Sr. Manager of Member Support Training and Development.
YOUR DAILY IMPACT AT PELOTON
Aid in the architecture of support programs such as employee onboarding, product knowledge, and customer service methodology, to name a few
Work with stakeholders to determine content development needs and the solutions for them
Develop, write, and distribute training content by working with subject matter experts
Function as the primary owner of our LMS system, Lessonly
Partner with field trainers and department managers to create content and material for new products, promotions, and technologies
Provide insights and reporting on the efficacy of training across the support organization
YOU BRING TO PELOTON
Self-motivated and driven characteristics
Creative - proven examples of the ability to create engaging learning
Ability to work with stakeholders and small, agile teams
Organized and thorough work ethic. Able to work with remote team members.
Understanding of Peloton’s company vision and brand image with the ability to communicate it effectively and with enthusiasm
Knowledge of customer service essentials
Proficiency with an LMS platform, Captivate, Adobe Creative products, and video production
Advanced experience with Articulate 360
Facilitation skills are a plus
Peloton is the leading interactive fitness platform globally, with a passionate community of nearly 7 million Members in the US, UK, Canada, Germany, and Australia. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, and media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness and wellness content, and best-in-class fitness experts and Instructors..
Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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