Campus Pride Jobs

Summary This position is in the Crime Victims Compensation Program of the D.C. Superior Court. The Program provides compensation to eligible victims of crimes, survivors of homicide victims, and dependent family members who qualify to receive compensation awards in accordance with the governing statutes and rules. This is a grant funded part-time temporary position. The hours will be 1:00 PM- 5:00 PM. Responsibilities Brief Description of Major Duties: As the Program Support Assistant, the incumbent: Provides effective customer service by responding to telephone and email inquiries from the public. Performs first-level review of applications for Assistant Claims Examiners. Archives historical applications and all other documents in connection with applications. Performs data entry into the Claims Assistance System database. Reviews applications for accuracy, completeness, and compliance with the program's standard operating procedures and Court rules. Performs inquiries to assess the needs of claimants relating to housing placement. Coordinates temporary emergency housing placements for eligible claimants requesting such service. Monitors inboxes and disseminates documents received to the appropriate team member. Assists the Assistant Legal Claims Examiners and Legal Claims Examiners with all necessary investigation, research, studies, and information gathering to resolve customer service issues and concerns. Requirements Conditions of Employment Background and security investigation are required. This is a grant funded temporary part-time position. This position is not eligible for federal benefits. To qualify for this position, you must submit the following: 1. Resume 2. Completed Vacancy Questionnaire 3. Documentation /Proof of Education (e.g. copy of HS diploma, GED certificate, college transcript or degree) 4. List of three (3) professional references All required documentation must be received by the closing date of the announcement. Qualifications Minimum Qualifications: A high school diploma or GED plus three (3) years of administrative or clerical experience in a court, legal, or office environment. Experience working in a court or claims/benefits processing office preferred. Education Substitution: Associates degree plus one (1) year of administrative or clerical experience in a court, legal, or office environment. Please note that authorization for the release of your adult criminal record revealing any convictions and forfeitures, and any criminal cases currently pending before the courts is required. If you are selected for the position, a criminal history records check will be conducted. The incumbent should be an enthusiastic and engaged professional who enjoys working with a diverse group of Court personnel and customers and lives the DC Courts’ values of Accountability, Excellence, Fairness, Integrity, Respect, and Transparency. Education To qualify based on education, upload a copy of your college transcript or degree. The transcript must show the name of the college or university, your name, list of courses with credit hours, major(s), and grade-point average or class ranking. Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for District of Columbia Courts employment. You can verify your education here: http://ope.ed.gov/accreditation/. Foreign Education: If you are using foreign education to meet qualification requirements, you must upload a Certificate of Foreign Equivalency with your transcript at time of application to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/ Additional Information This job is being filled by an alternative hiring process and is not in the competitive Federal civil service. All required information must be received by the vacancy announcement closing date.