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Summary This is a full-time position with the Office of Information Technology at the Supreme Court of the United States in Washington, D.C. Closing Date: Tuesday, 12/31/2024, 11:59 PM EST Please note that this vacancy has a limit of 200 applicants. The job opportunity announcement will automatically close if that limit is reached prior to the closing date. Responsibilities The Office of Information Technology provides automated information systems for the Supreme Court of the United States. The Court's technology environment includes a variety of Court-wide software applications, individual office systems, and off-the-shelf products. Technologies deployed at the Court include HP Intel Core i5 desktop workstations, thin clients, printers, and peripheral equipment, with Microsoft Windows 10/11 and Office Suite 2016/2019 applications in networked environments. The incumbent configures, tests, troubleshoots and installs desktop and laptop computers, and is required to install peripheral equipment to include scanners, printers, monitors, iPads and iPhones. Installs, configures, and tests desktop operating systems, Microsoft applications, third-party security software, hardware/software upgrades and system patches. Be able to create a standard base image for laptops and PCs. Provides troubleshooting, fault isolation, repair and preventive maintenance of Workstation equipment. Delivers hands-on user training, technical support, problem-solving and general assistance to system users in a "Help Desk" type environment. The incumbent is expected to react calmly with minimal supervision to resolve problems that impact the operations of the Supreme Court Workstation environment. Requirements Conditions of Employment Qualifications Minimum of four years user support experience as an IT Field Service Technician is required. The candidate must possess the following knowledge, skills and abilities: Hands-on working-level knowledge of technology products, HP computers and peripheral equipment to include printers, scanners, and Apple products (iPads and iPhones); thorough knowledge of Windows 10/11 and Microsoft Office 2016/2019 Suite required; working knowledge of Microsoft Project preferred; ability to install new PCs and laptops and update images on a regular basis; working knowledge of Apple iOS a plus. Requires experience performing hardware evaluation, configuration, and installation of new technologies; ability to field requests for assistance, document and respond to trouble calls, and provide hands-on user training. Must have strong verbal communication, written communication, and customer support skills and the ability to understand and communicate technical information, comprehend technical instructions, evaluate problems, and assist users in the use of Workstation equipment. Must have the ability to remain calm and professional in a high pressure environment and be able to interact in a courteous manner with users on short time frames, and meet other pressing or urgent demands. A-Plus Certified and Microsoft Certified Application Professional status are a plus. Education A Bachelor's degree is preferred. Additional Information Working for the Supreme Court of the United States offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. Additional benefits include flexible spending accounts, long-term care insurance, and the SmartBenefits transit subsidy. The selected candidate will be working with a small group of highly-skilled and motivated technical staff, provided with access to Microsoft's highest level of technical support, an in-house library of up-to-date commercially available technical books and software, a technology lab for development and testing of technology products, and a fully equipped computer training room. In addition, the Court provides all employees free access to an in-house exercise facility/weight training room.